Grimace Posted June 30, 2008 Report Share Posted June 30, 2008 They say a happy customer will tell a few people and an unhappy customer will tell everyone who will listen. Well I am going to break that trend. Me and my Father went splitsies on a new boat in 2006. We Loved the boat the design, the width, the everything. We purchased it at the boat show and where a little hesitant from buying from a dealer in Havelock as we are from Guelph. Its quite a hike for service. But we liked the boat we liked the dealer, and the boat show spricing was good. We went for it. I loved that boat. But we did get a bit of a lemon. Paint fell off the hull the first week-end out. Our dealer Rick was wicked. he got them to pay for a new paint job from a custom paint shop in Peterborough area, and squeezed 500 dollars cash out of them to boot. ( Rick is our dealer. And "them" being Lowe boats ) Anyhow, we thought that was pretty slick. The paint turned out to be beautiful. In the next 2 seasons we logged 300 hours on our engine and fished pretty near every week-end. Late fall 2007 the boat developed a small crack in the hull. ( not on or near welds ) . They fixed it in the spring by spot welding ect ect. didn't work out. The boat started leaking again. The whole time Rick told us not to worry he would get them to do the right thing. He said give him a few weeks. I was off working 7 days a week in Alberta. And now I work 7 Days a week in Goderich. So my dad and Rick handled it. And Handle it Rick did. He put the screws to Lowe and even threatened to start selling other boats. He sells a lot of boats so they said to Rick " we want to make you and your customers happy. " What is it we can do to make you happy." Rick got them to send a brand new boat up with a brand new trailer to boot. They switched our 06 motor and electric trolling motor over for us and Voila. You have one super happy customer. This might sound spammy but I have no vested interest in this except to give some good press to a guy that worked his tail off for us. Rick Rodo at Upper Canada Marine will be selling me my next boat after this one. The New Boat The old boat. I am going to miss her. I fished in her in the Detroit River, Lake Erie, Niagara River, Lake Ontario, Bay of Quinte, the Whole French River, Nippissing, Marten River, The West Arm, Georgian Bay, lots of memories in 2 years. Algonquin park for lakers Bay of Quinte West Arm Looking forward to new memories in my new hull. This isn't Spam. I am just a happy customer. Cheers Folks Link to comment Share on other sites More sharing options...
Gerritt Posted June 30, 2008 Report Share Posted June 30, 2008 That is AWESOME!!! Link to comment Share on other sites More sharing options...
danbouck Posted June 30, 2008 Report Share Posted June 30, 2008 Great to hear! Link to comment Share on other sites More sharing options...
Roy Posted June 30, 2008 Report Share Posted June 30, 2008 Well, he certainly went above and beyond. Let's hope this thread generates a little business for Upper Canada Marine and Rick Rodo. Link to comment Share on other sites More sharing options...
oxcowboy Posted June 30, 2008 Report Share Posted June 30, 2008 thats awesome, glad everything worked out well for ya, its a shame that every dealer wont back their products like rick did. jason Link to comment Share on other sites More sharing options...
TJQ Posted June 30, 2008 Report Share Posted June 30, 2008 Not spammy at all.... its what we all want to hear!! Link to comment Share on other sites More sharing options...
1leggedangler Posted June 30, 2008 Report Share Posted June 30, 2008 That is by far the best customer service story I've heard in a long time. Hope you enjoy your new toy and a huge thumbs up to Rick and Upper Canada Marine for making things right!!! Cheers, 1leg Link to comment Share on other sites More sharing options...
JohnF Posted June 30, 2008 Report Share Posted June 30, 2008 (edited) Smart dealer. If that's spam, then we need more of it. JF Edited June 30, 2008 by JohnF Link to comment Share on other sites More sharing options...
Handlebarz Posted June 30, 2008 Report Share Posted June 30, 2008 Cudos to them for the quality that they brought your way I know of way to many places that would not fight for you and you would be left high and dry. I dont plan on getting another boat but if I ever do and can remember who they are I will look them up. Link to comment Share on other sites More sharing options...
modny Posted June 30, 2008 Report Share Posted June 30, 2008 the new boat is nicer n e ways better colors glad it all worked out! Link to comment Share on other sites More sharing options...
blarg Posted June 30, 2008 Report Share Posted June 30, 2008 that is a great result, i almost bought one of those but ended up with a crestliner, i hope i don't have problems, but if i did i can only hope for a similar result. Link to comment Share on other sites More sharing options...
Grimace Posted June 30, 2008 Author Report Share Posted June 30, 2008 I forgot to mention that Rick is more than an avid bass fisherman, fishes tournaments and stuff. He missed Bass opener to wait for my father to pick up boat. That must have been painful. I would skip my own wedding if it was on Walleye opener. Link to comment Share on other sites More sharing options...
LeXXington Posted June 30, 2008 Report Share Posted June 30, 2008 Now if all dealers were like that, Congrats Link to comment Share on other sites More sharing options...
Terry Posted June 30, 2008 Report Share Posted June 30, 2008 that is not spam and I love to hear about great service as well as bad service.......... they sure treated you right Link to comment Share on other sites More sharing options...
misfish Posted June 30, 2008 Report Share Posted June 30, 2008 Think I,ll be making a trip to thier web site and see what they got, since Im looking anyways. Thats was a great report of service. Link to comment Share on other sites More sharing options...
misfish Posted June 30, 2008 Report Share Posted June 30, 2008 It was a trick,they sell bass cats too.LOL Link to comment Share on other sites More sharing options...
Grimace Posted June 30, 2008 Author Report Share Posted June 30, 2008 I should also say a big Cheers to Lowe boats as well. They made things right. I do love the boat it is really wide, handles the water great. I have also talked to other Lowe owners on the water and we seemed to be the only ones with those problems. So I would have to say the boat was just a lemon and it shouldnt reflect to heavily on there product. There is lemons in every make. So Cheers to Lowe as well. Link to comment Share on other sites More sharing options...
pikehunter Posted July 1, 2008 Report Share Posted July 1, 2008 (edited) Grimace, very glad to hear that your exceptional experience turned out positive. That is great customer service that could lead to more sales for the dealer and Lowe. i almost bought one of those but ended up with a crestliner Barg, I believe Crestliner and Lowe hulls are the same on most if not all models. Edited July 1, 2008 by pikehunter Link to comment Share on other sites More sharing options...
b2kptbo Posted July 1, 2008 Report Share Posted July 1, 2008 Have had Upper Canada Marine work on my motor with top notch results, well managed for sure... Link to comment Share on other sites More sharing options...
Bly Posted July 1, 2008 Report Share Posted July 1, 2008 Fantastic news! Thank you for taking the time to share that and I hope that it brings good things Rick's way. Link to comment Share on other sites More sharing options...
mattyk Posted July 1, 2008 Report Share Posted July 1, 2008 Its nice when you hear about good service. Thanks for sharing. Link to comment Share on other sites More sharing options...
Spiel Posted July 1, 2008 Report Share Posted July 1, 2008 ....Out with the old and in with the new, Upper Canada Marine and Rick have been super to you. Link to comment Share on other sites More sharing options...
Jigatollah Posted July 1, 2008 Report Share Posted July 1, 2008 I've been dealing with Upper Canada Marine for the last few years now and the service and everyone there are excellent. Link to comment Share on other sites More sharing options...
lew Posted July 1, 2008 Report Share Posted July 1, 2008 I just got home from the lake and this was the 1st post I read. I've known Rick for many years, infact way back to his days at Whitewater and he's one of the most honest and sincere boat dealers you'll find anywhere in Ontario and it's great to see him getting the excellent publicity here on OFC. Always nice to see the good guys getting put in the limelight !! Link to comment Share on other sites More sharing options...
Sinker Posted July 1, 2008 Report Share Posted July 1, 2008 A replacement hull isn't something you hear about too often. Kudos to UCM and lowe for keeping thier customers satisfied!! Its a hard thing to find these days! Sinker Link to comment Share on other sites More sharing options...
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