mattybculp Posted January 29, 2014 Report Share Posted January 29, 2014 So I know I've posted a couple times on shimano's customer service, so sorry if this is getting redundant, but I thought I would share. So this summer I had a 7'11 crucial that's guide broke off, not too mention its three years old and takes quite a beating. Im sure I had a small knot in my braid and that's what caused the break. So obviously living in Peterborough makes it a little more convenient that I can just drive down and drop it off. So I drive down to the warehouse, tell the guy what happened, fills out some paperwork, and after shooting the breeze for 5 mins I was in and out in 10 mins. 9 days later tube arrives at my house (no charge), and I ask myself " did they just fix the guide, or send me a new one". Opened it up and sure enough brand new crucial tags and all. I have many shimano products, tons of rods and this is the 4th time I have had to send a 3 plus year old rod back, mainly cause im hard on them, but every time they have sent me a new rod back and in respectable timing, 9 days on this one ! So I am just so pleased with the service I have always received, that's why I buy shimano , and don't mind paying a couple hundred bucks for a rod or reel, cause they stand behind their product ! anyways just thought I would share, and give a big shout out to the guys in the repair centre ! Link to comment Share on other sites More sharing options...
mattybculp Posted January 29, 2014 Author Report Share Posted January 29, 2014 And no I do not work for, or sponsored by shimano ! Link to comment Share on other sites More sharing options...
BillM Posted January 29, 2014 Report Share Posted January 29, 2014 (edited) I had similar service with St.Croix.. Busted Avid, returned (in 2 pieces, lol), got a new 1pc back in about 2 weeks no questions asked. This thread reminds me that I need to send in a few reels for Shimano for cleaning! Edited January 29, 2014 by BillM Link to comment Share on other sites More sharing options...
T-Bone Posted January 29, 2014 Report Share Posted January 29, 2014 Same here on a St. Croix Premier...busted guide (my fault), whole new pole in replacement. Proof that you surely get what you pay for in the long run. Link to comment Share on other sites More sharing options...
lew Posted January 29, 2014 Report Share Posted January 29, 2014 Most of my gear is Shimano and one of the main reasons is their customer service. I've dealt with their Peterboro office a few times and it's always been good. Link to comment Share on other sites More sharing options...
chris.brock Posted January 29, 2014 Report Share Posted January 29, 2014 (edited) I've got a broken Stradic reel (my fault, abuse) I need fixed before spring, anybody have a tip on what I should do? what # to call? good story Matty Edited January 29, 2014 by chris.brock Link to comment Share on other sites More sharing options...
porkpie Posted January 29, 2014 Report Share Posted January 29, 2014 (edited) I have had good success with fenwick, shimano and St. Croix. They are pretty much the only rods in my arsenal other than a couple of old loomis and a coupl of sage customs due to the fact that they have honoured their warranties in short order! Edited January 29, 2014 by porkpie Link to comment Share on other sites More sharing options...
mattybculp Posted January 29, 2014 Author Report Share Posted January 29, 2014 Chris I would do 1 of two things. Mail it in to Peterborough and explain in a letter what the issue is. And they will fix it! you could mail it to me and I could go in for ya and see if they can fix it. Phone number is 705-745-3232. Link to comment Share on other sites More sharing options...
NANUK Posted January 29, 2014 Report Share Posted January 29, 2014 I wish I had similar experience with Shimano, I stopped buying their product many years ago due to bad customer service, Link to comment Share on other sites More sharing options...
mattybculp Posted January 29, 2014 Author Report Share Posted January 29, 2014 sorry proper number is 1-866-491-5229 that's the customer service number Link to comment Share on other sites More sharing options...
Sinker Posted January 29, 2014 Report Share Posted January 29, 2014 I've got a broken Stradic reel (my fault, abuse) I need fixed before spring, anybody have a tip on what I should do? what # to call? good story Matty A co-worker just had a stradic fixed there. Had new gears, and handle installed, and a cleaning. Cost him $20. S. Link to comment Share on other sites More sharing options...
Lape0019 Posted January 29, 2014 Report Share Posted January 29, 2014 I am hoping my experience ends like yours. I have a reel seat on an old compre that keeps coming loose and it is sitting at the store I bought it from waiting for the rep to take a look at it. It has drove me nuts for the last year and I finally had enough! Link to comment Share on other sites More sharing options...
chris.brock Posted January 29, 2014 Report Share Posted January 29, 2014 Chris I would do 1 of two things. Mail it in to Peterborough and explain in a letter what the issue is. And they will fix it! you could mail it to me and I could go in for ya and see if they can fix it. Phone number is 705-745-3232. thanks, I'll give them a call with the other # generous offer too, I don't want to burden you, thanks though Link to comment Share on other sites More sharing options...
musky_hunter Posted January 29, 2014 Report Share Posted January 29, 2014 I am hoping my experience ends like yours. I have a reel seat on an old compre that keeps coming loose and it is sitting at the store I bought it from waiting for the rep to take a look at it. It has drove me nuts for the last year and I finally had enough! just ship it in and tell them what is wrong...the reps are busy and only visit the shops a few time a year. Link to comment Share on other sites More sharing options...
lookinforwalleye Posted January 29, 2014 Report Share Posted January 29, 2014 Most of my gear is Shimano and one of the main reasons is their customer service. I've dealt with their Peterboro office a few times and it's always been good. Ditto! Link to comment Share on other sites More sharing options...
lew Posted January 29, 2014 Report Share Posted January 29, 2014 My 400 Calcutta CT started acting up a few years back and when I'd turn the handle, the spool wouldn't work. I took it over to the P'Boro office and he said to leave it with him and pick it up tomorrow. I came back the next day and he said he had to replace some part and while he had it apart he gave it a good cleaning too. I asked how much $$$$ and he said, "well it only took me 30 minutes to fix and clean and I have to charge you something, so gimme 5 bucks" THAT'S customer service the Shimano way !! Link to comment Share on other sites More sharing options...
Locnar Posted January 29, 2014 Report Share Posted January 29, 2014 I had them replace a broken ultra light of mine. I am pretty happy about that. Link to comment Share on other sites More sharing options...
Dutch Posted January 30, 2014 Report Share Posted January 30, 2014 Shimano is top notch. I'm in the process of switching over all my gear. You can't go wrong with the $20 reel service. They will replace anything that needs replacing and give the reel a good cleaning. Link to comment Share on other sites More sharing options...
hockeyplayerz_14 Posted January 30, 2014 Report Share Posted January 30, 2014 you get what you pay for, not to mention they have the best customer service but the best reels aswell, the rods are up there as well but some other good ones too and comparable. Link to comment Share on other sites More sharing options...
b_cdot Posted January 30, 2014 Report Share Posted January 30, 2014 (edited) Does anyone know if they honor stuff without a sales receipt? I have a broken trolling rod that broke 6 inches from the tip for no apparent reason this past fall. The rod was in use for maybe 2-3 days of fishing. I have looked for the receipt and it is definitely long gone. Edited January 30, 2014 by b_cdot Link to comment Share on other sites More sharing options...
BillM Posted January 30, 2014 Report Share Posted January 30, 2014 Does anyone know if they honor stuff without a sales receipt? I have a broken trolling rod that broke 6 inches from the tip for no apparent reason this past fall. The rod was in use for maybe 2-3 days of fishing. I have looked for the receipt and it is definitely long gone. You don't need a receipt. Link to comment Share on other sites More sharing options...
mattybculp Posted January 30, 2014 Author Report Share Posted January 30, 2014 I have never once had my receipt or the warranty paperwork when having something fixed. Some times the ask you where you bought it and when that's it. Link to comment Share on other sites More sharing options...
b_cdot Posted January 30, 2014 Report Share Posted January 30, 2014 thanks! Link to comment Share on other sites More sharing options...
buick14 Posted January 30, 2014 Report Share Posted January 30, 2014 A co-worker just had a stradic fixed there. Had new gears, and handle installed, and a cleaning. Cost him $20. S. ???? A cleaning costs more than that, let alone parts etc....must have been a problem on their end and he negotiated extra stuff for discounted rate Link to comment Share on other sites More sharing options...
mcdougy Posted January 31, 2014 Report Share Posted January 31, 2014 I own a stradic, how often do you send them in for a cleaning,what's the process to set it up, and whats the turn around time, and approximate cost? I have never owned a reel worth doing this. Thanks. MM Link to comment Share on other sites More sharing options...
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