BowSlayer101 Posted June 30, 2015 Report Share Posted June 30, 2015 Hey guys, so I was recently fishing with my Fenwick aetos rod and a guide broke off on me while I was reeling a small bass in. This rod was purchased at sail less than a year ago in Etobicoke. My question is, could I come to any store to discuss warranty, or does it have to be the same one? Also could I realistically get them to fix this rod for me or get me a new one or will they start making excuses and other crap up? Sorry for the questions, they may seem stupid but I've never done a return on a product at sail and this is an expensive to me product that I would like to get fixed, since it was not my fault. Link to comment Share on other sites More sharing options...
cram Posted June 30, 2015 Report Share Posted June 30, 2015 I'd call Fenwick. Link to comment Share on other sites More sharing options...
Bill Shearer Posted June 30, 2015 Report Share Posted June 30, 2015 (edited) Here is the easy answer http://www.fenwickfishing.com/Fenwick-warranty.html Edited June 30, 2015 by floatman55 Link to comment Share on other sites More sharing options...
esoxansteel Posted June 30, 2015 Report Share Posted June 30, 2015 Try Sail first if it is close by, and you have the original receipt, your return time will be faster if they do an over the counter exchange Link to comment Share on other sites More sharing options...
misfish Posted June 30, 2015 Report Share Posted June 30, 2015 Fenwick made that easy to read and looks like they are willing to stand by their product. Lets us know how you make out . Link to comment Share on other sites More sharing options...
Rodbender Posted June 30, 2015 Report Share Posted June 30, 2015 Fenwick is awesome my mom years ago ran my fly rod tip over with the vacume sent me a new rod no questions asked Link to comment Share on other sites More sharing options...
porkpie Posted June 30, 2015 Report Share Posted June 30, 2015 Fenwick will mail a new rod to your door for $11 if you have the receipt. You'll likely only need to send pictures of the failure and the receipt. Ask me how I know, lol. Great warranty! Link to comment Share on other sites More sharing options...
BowSlayer101 Posted June 30, 2015 Author Report Share Posted June 30, 2015 Thanks guys, sent them an email, will see what they say. Worst case scenario I guess I'll just go over to sail this weekend and try for an over the counter exchange. Link to comment Share on other sites More sharing options...
mitch seguin Posted June 30, 2015 Report Share Posted June 30, 2015 My experience with a similar situation was that they wanted me to ship the rod for examination. All I requested was another guide that I would install myself and provide them with a pic of the damaged part. I suggested that the cost for me to ship the rod and in turn their replacement of the affected section of rod was worth more than the guide. Nonetheless, they were adamant that I ship the rod. I dug out a guide of similar size and wrapped it on. Link to comment Share on other sites More sharing options...
Old Ironmaker Posted June 30, 2015 Report Share Posted June 30, 2015 One reason I buy from a Mom and Pop tackle shop is that the closest Sail or Bass Pro is at least 25 bucks in gas. What am I saving if I have to go back to the store for any reason? I go into Bills Bait and they know who I am and when I bought the rod. They even replaced a lure I bought somewhere else when the knot they tied for my Lead Core to flouro let go. I say that's service. Link to comment Share on other sites More sharing options...
BillM Posted June 30, 2015 Report Share Posted June 30, 2015 Can't beat Greg and the boys at Bills Bait. Link to comment Share on other sites More sharing options...
LostAnotherOne Posted June 30, 2015 Report Share Posted June 30, 2015 (edited) Bills Bait is the only place to get your gear. My bro and I wanted to buy it years ago, but Greg and his bro beat us to it. Lucky dudes Edited June 30, 2015 by LostAnotherOne Link to comment Share on other sites More sharing options...
Old Ironmaker Posted July 1, 2015 Report Share Posted July 1, 2015 (edited) They are the best, Fishing World and Grimsby tackle tied at #2 and 3. They have a good business during fishing season but it is a long winter and the bills keep coming in customers or no customers. I don't know if they are making any more than fair wages. Take into account the hours they put in I would venture a guess that they aren't blazing a trail to the saving account at the bank. I did a profit loss projection for a friend that wanted to open a bait and tackle shop in Cayuga that is on a good spot on The Grand River as the closest place to get bait is Caledonia, Nanticoke and Dunnville sometimes. Even owning the building it would be tough to break even. He would make more renting the property and is. At 5 bucks a scoop that's a lot of scoops to make a buck. Minnows might be abundant but by the time you get a tinny and put gas in it and pay a kid 12 bucks an hour plus Workers Comp. they sure aren't free as he thought they were. Edited July 1, 2015 by Old Ironmaker Link to comment Share on other sites More sharing options...
Old Ironmaker Posted July 1, 2015 Report Share Posted July 1, 2015 (edited) oops Edited July 1, 2015 by Old Ironmaker Link to comment Share on other sites More sharing options...
BowSlayer101 Posted July 1, 2015 Author Report Share Posted July 1, 2015 My experience with a similar situation was that they wanted me to ship the rod for examination. All I requested was another guide that I would install myself and provide them with a pic of the damaged part. I suggested that the cost for me to ship the rod and in turn their replacement of the affected section of rod was worth more than the guide. Nonetheless, they were adamant that I ship the rod. I dug out a guide of similar size and wrapped it on. the problem is its on warranty so they should do something, I will try, if they tell me to ship it, I might hold off but if they replace the rod I'll be happy, worth a shot right? Link to comment Share on other sites More sharing options...
BowSlayer101 Posted July 2, 2015 Author Report Share Posted July 2, 2015 Hey guys, just an update on the rod, went intointo the Vaughan sail and they said they don't have it in stock so they can't do over the counter exchange and they said they could ship it but were doubtful pure fishing would do something about it. Then I asked if they have the rod in stock in Etobicoke, they had 5 there so off I go. The nice lady at customer service got me a new rod absolutely no charge and took the old one, very pleased with the service at sail, not so much with pure fishing. Link to comment Share on other sites More sharing options...
Loonietoon Posted July 2, 2015 Report Share Posted July 2, 2015 Glad you got a replacement rod, but you said you sent a email to Fenwick and you did not receive a reply as of yet. The lady at Vaughan should not of made a statement if not sure, If it would not have been covered which I dought it is a guide and l am sure would have been. I would wait to hear back from Fenwick (Pure Fishing) 1st before making that Statement you might have been surprised Link to comment Share on other sites More sharing options...
wkimwes Posted July 2, 2015 Report Share Posted July 2, 2015 Fenwick/Pure Fishing stands by their products, my experience with them has all been positive and they updated me quickly. Link to comment Share on other sites More sharing options...
BowSlayer101 Posted July 2, 2015 Author Report Share Posted July 2, 2015 I did email them, they said pictures are not enough, I would have to send the rod in and they would not return it. I opted to check if I could get an over the counter exchange before sending the rod in and not seeing it until who knows when. Link to comment Share on other sites More sharing options...
wkimwes Posted July 2, 2015 Report Share Posted July 2, 2015 I did email them, they said pictures are not enough, I would have to send the rod in and they would not return it. I opted to check if I could get an over the counter exchange before sending the rod in and not seeing it until who knows when. Interesting, I guess you have to deal with individuals too. Link to comment Share on other sites More sharing options...
BowSlayer101 Posted July 2, 2015 Author Report Share Posted July 2, 2015 I emailed them and told them I got one at sail off the warranty and they said that they are happy I was able to work it out and get a new rod, weird, must be different people writing lol. Link to comment Share on other sites More sharing options...
Loonietoon Posted July 2, 2015 Report Share Posted July 2, 2015 There you go as I have never had a problem with Pure Fishing. Even exchanged a Rod for me that was close to 15yrs old that I told them snapped just below the join in a 2 piece. They were surprised I still had and used it and only cost me wait for it $20.00 for a better Rod... Now that is warranty and service Link to comment Share on other sites More sharing options...
Reel Man Posted July 5, 2015 Report Share Posted July 5, 2015 Yep, the guys at Bill's are awesome. Snapped the tip off an ice fishing rod bought there, totally my fault. Repaired free of charge. Maybe not a big deal but it meant something to me! Link to comment Share on other sites More sharing options...
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