solopaddler Posted February 20, 2011 Report Posted February 20, 2011 Last July I made a post asking if anyone knew of any rep's I could deal with directly. http://www.ofncommunity.com/forums/index.php?showtopic=45609&st=0&p=487690&hl=ABU%20Garcia&fromsearch=1entry487690 The line guide on my Revo Toro stopped functioning the second day of its use on a fly in trip no less. Anyhow I just started inquiring about it a month ago since I'd been busy 'till then and have the time now. I contacted a couple of different people that were recommended to me on my thread, plus ABU directly. The only response I received was from ABU. They're not going to do anything for me. They expressed their concern that I have a problem with my reel, but they won't do anything directly to help, and suggested I take the reel to some place in Orillia. Fantastic service, gotta love it.
Leecher Posted February 20, 2011 Report Posted February 20, 2011 That really sucks Mike... sorry to hear
mercman Posted February 20, 2011 Report Posted February 20, 2011 Legally, if the reel is less than a year old, they either have to replace it or repair it free of charge.If it means sending it to Orillia, then thats what you have to do. Its a pain in the keister for sure, but cheaper than replaceing it yourself.
Roy Posted February 20, 2011 Report Posted February 20, 2011 Get used to it, Mike. It's owned by pure fishing now.
lookinforwalleye Posted February 20, 2011 Report Posted February 20, 2011 That`s shameful,I bought a Revo last year so far so good!
Leecher Posted February 20, 2011 Report Posted February 20, 2011 (edited) Mike, you can always send them an email saying that you are part of a fishing forum and that you have inquired / posted a question about the members experience with the aforementioned reel and see what they respond. May work in your favor / may not, but just thought I mention it Edited February 20, 2011 by Leechman
solopaddler Posted February 20, 2011 Author Report Posted February 20, 2011 What's ultimately going to happen because I have no other options, I'll bring the reel to Aikmens and pay to have them fix it. (They won't fix it for free I asked). Huge pain for me 'cause A.I don't have the time and B. I despise dealing with Aikmens Oh well, live and learn.
OhioFisherman Posted February 20, 2011 Report Posted February 20, 2011 I think it kind of sad, as a kid Abu reels were considered the best out there, I don`t personally know any one that buys them now. I haven`t bought a new Abu reel since the 80`s.
Gregoire Posted February 20, 2011 Report Posted February 20, 2011 (edited) I own quite a few abu reels and have found the customer service to be very good. Have you tried calling pure fishing? I think I gave you this contact info before but I have included the phone number this time. I hope this helps: Jordan Schwantz Customer Service Representative Pure Fishing Canada 131 Savannah Oaks Drive, Unit # 1 Brantford, ON N3V 1E8 (519) 750 - 0100 ext 1011 Fax 750 - 0492 [email protected] Edited February 20, 2011 by fishgreg
solopaddler Posted February 20, 2011 Author Report Posted February 20, 2011 I own quite a few abu reels and have found the customer service to be very good. Have you tried calling pure fishing? I think I gave you this contact info before but I have included the phone number this time. I hope this helps: Jordan Schwantz Customer Service Representative Pure Fishing Canada 131 Savannah Oaks Drive, Unit # 1 Brantford, ON N3V 1E8 (519) 750 - 0100 ext 1011 Fax 750 - 0492 [email protected] Yeah I talked to them directly in Brantford. They referred me to the place in Orillia.
irishfield Posted February 21, 2011 Report Posted February 21, 2011 Rocky is good in Orillia Mike... did my line guide pawl and a 25 year cleaning/lube on my Mag III for about $13 !
irishfield Posted February 21, 2011 Report Posted February 21, 2011 LOL Mike.. amazing what people remember when they're slighted !
cram Posted February 21, 2011 Report Posted February 21, 2011 Isn't Aikman's an abu repair shop? My revo toro was broken and they sent me there. For the record, my toro broke on the 2nd or 3rd trip and they replaced it. Quite happy with the service.
solopaddler Posted February 21, 2011 Author Report Posted February 21, 2011 Isn't Aikman's an abu repair shop? My revo toro was broken and they sent me there. For the record, my toro broke on the 2nd or 3rd trip and they replaced it. Quite happy with the service. What broke on yours? It was the line guide on mine. here is the help from the mods.to keep it from going wrong. Art Didn't bother me in the slightest Art. If you can dish it out you can take it too.
cram Posted February 21, 2011 Report Posted February 21, 2011 What broke on yours? It was the line guide on mine. Not sure what to call it, but the spool disconnected from the axle that went through it. Apparently a common problem with that reel (the guy from aikman's said he saw a bunch). Called Abu and they ordered a fix and then ended up replacing it.
Cudz Posted February 21, 2011 Report Posted February 21, 2011 Not a fan of Aikmens at all. My sister lives next door to the guy in charge of Pure fishing in Canada but he lives in Portage La Prairie MB so it is not the same guy you are dealing with. I can get his number if you want. Pure fishing used to be based in Portage but have since moved but he still lives there.
TroutnMuskieHunter Posted February 21, 2011 Report Posted February 21, 2011 Mike, I had an issue with my 3 year old C3 6500 reel last year and went through the crap you're facing with Pure Fishing tech support here in Canada.... I decided to try the US location and it was like dealing with another totally different company ...I dealt directly with the support person who does the reel repairs and after discussing my frustration with how my "reel" blew apart, she gave me an RMA# and told me to send it back for repair at "no charge"....she ended up sending me a new reel!! It's worth the try....here's the info: Pure Fishing USA 1900 18th Street Spirit Lake, IA 51360 Phone: Tel: 1.800.228.4272
solopaddler Posted February 21, 2011 Author Report Posted February 21, 2011 Not a fan of Aikmens at all. My sister lives next door to the guy in charge of Pure fishing in Canada but he lives in Portage La Prairie MB so it is not the same guy you are dealing with. I can get his number if you want. Pure fishing used to be based in Portage but have since moved but he still lives there. Thanks for the offer bud. I'll shoot you a pm if it comes to that. Mike, I had an issue with my 3 year old C3 6500 reel last year and went through the crap you're facing with Pure Fishing tech support here in Canada.... I decided to try the US location and it was like dealing with another totally different company ...I dealt directly with the support person who does the reel repairs and after discussing my frustration with how my "reel" blew apart, she gave me an RMA# and told me to send it back for repair at "no charge"....she ended up sending me a new reel!! It's worth the try....here's the info: Pure Fishing USA 1900 18th Street Spirit Lake, IA 51360 Phone: Tel: 1.800.228.4272 Now that's a great idea! Should have thought of it myself. At the moment I have a friend badgering an ABU rep he knows to help me out. If this doesn't pan out I'll start following these other leads. Pretty dissapointed to hear so many others are having problems with this reel though. I thought maybe it was just me.
Rizzo Posted February 21, 2011 Report Posted February 21, 2011 reel repair...interesting. When the line guide on my 6500 busticated I took it as a reason to go buy a new reel of a different make!
TroutnMuskieHunter Posted February 21, 2011 Report Posted February 21, 2011 reel repair...interesting. When the line guide on my 6500 busticated I took it as a reason to go buy a new reel of a different make! My problem was a little different....The spot weld where the body of the reel welds to the base of the reel broke off as I was grabbing my rod out of the Salty rod holder to land a Muskie....user induced???---> possibly but they replaced it for free
Billy Bob Posted February 21, 2011 Report Posted February 21, 2011 Mike, I had an issue with my 3 year old C3 6500 reel last year and went through the crap you're facing with Pure Fishing tech support here in Canada.... I decided to try the US location and it was like dealing with another totally different company ...I dealt directly with the support person who does the reel repairs and after discussing my frustration with how my "reel" blew apart, she gave me an RMA# and told me to send it back for repair at "no charge"....she ended up sending me a new reel!! It's worth the try....here's the info: Pure Fishing USA 1900 18th Street Spirit Lake, IA 51360 Phone: Tel: 1.800.228.4272 I also had great service when I contact Pure Fishing in Spirt Lake, IA by phone...they told me to send it in even though I didn't have the receipt any longer...the roller guide on a spinning reel was pinching the cutting my light 4 and 6# test line....Pure Fishing sent me a brand new reel and it was at my door within 10 days of me sending them my defective one. You know what I think I have the letter I enclosed and who I dealt with on my computer....I'll check and post here if I do have it. Bob
solopaddler Posted February 21, 2011 Author Report Posted February 21, 2011 (edited) reel repair...interesting. When the line guide on my 6500 busticated I took it as a reason to go buy a new reel of a different make! I tend to agree, but when you're talking about an almost $300 reel that breaks the 2nd day you use it I want it replaced or fixed at no charge. My scenario is a lot different than, say for example, someone who busts the plastic lip off a $6 lure bouncing it off rocks then whines about not getting any satisfaction from the company. In that case I'd probably tell that person to suck it up, quit your whining, and buy another lure. Just saying... Edited February 21, 2011 by solopaddler
Spiel Posted February 21, 2011 Report Posted February 21, 2011 Bring it over here Mike, I'll fix it for you.
lew Posted February 21, 2011 Report Posted February 21, 2011 Just curious Mike, but did you take it back to wherever you bought it for either a replacement or refund ??
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