BillM Posted August 29, 2016 Report Posted August 29, 2016 Cracked one of the lenses on a pair of Maui Jims a few weeks ago, decided to drop by the store in Mississauga to see if they could swap them out for me. I've had previous repairs at this store and have nothing but great service. I go in, tell the girl what happened and also that the frames are peeling a bit. I sat down for about 30 seconds then she reappears with a brand new set of glasses. I ask how much and she says 'Nothing'. I told her the last time I was in, it was about $80 for a new set of lenses (Installed). She said that she was happy I was still a Maui Jim customer and there was going to be no charge today. Walked out with a brand new pair of glasses, as happy as a pig in ****. I've got no plans on ever buying another brand of sunglasses. Can't beat customer service like this.
blaque Posted August 29, 2016 Report Posted August 29, 2016 Thats amazing, good to know as im in the process of shopping for a pair of shades
TheTallPolak Posted August 29, 2016 Report Posted August 29, 2016 I am also informed that Maui Jim have the best lenses! Before buying, you should look up your insurance policy, there is usually some coverage that can be written off! I know the Maui Jims arent cheap!
BillM Posted August 29, 2016 Author Report Posted August 29, 2016 She liked the rod you were carrying! Al, I knew there must have been a reason, lol!
woodenboater Posted August 29, 2016 Report Posted August 29, 2016 (edited) see, some companies 'get it'. it may cost them a few bucks here and there but I'm sure they will get that back in spades from the good word and will that will spread from such kind acts. can't buy pr like this. btw, musky rod, uglystick or 3 weight fly rod Edited August 29, 2016 by woodenboater
scugpg Posted August 29, 2016 Report Posted August 29, 2016 This company is great. After almost 2yrs of hard use with my prescription Jim's, one of the lense AR coating was wearing off. Sent them in and received an entire new pair!
misfish Posted August 29, 2016 Report Posted August 29, 2016 She liked the rod you were carrying! Is that an Italian joke? LMAO Bill thats awesome. I really like mine and hope I never need service, but if I do, I will remember this thread. Awesome brother.
gino Posted August 29, 2016 Report Posted August 29, 2016 She liked the rod you were carrying! :rofl2:
Headhunter Posted December 7, 2016 Report Posted December 7, 2016 Resurrecting this thread because I just had a similar experience. I busted the pair of Jim's I bought in the 90's a couple of years ago. Fast forward to last week and while picking up new reading glasses, I noticed that they carried Maui Jim's and told them of my busted glasses. They asked me to bring them in and see what they can do for me. $85 later, I have a brand new pair of Jims (they currently retail for over $300!). That's how customers should be treated. They could give lessons to a number of companies! HH
misfish Posted December 7, 2016 Report Posted December 7, 2016 (edited) Joe, do you have readers on yours? I love my pair. The readers make for easy tieing of the knots and so on. You dont even notice them from the outside. Great glasses. Edited December 7, 2016 by Brian B
Headhunter Posted December 7, 2016 Report Posted December 7, 2016 No Brian, just the regular lenses. Back when I bought my original pair, I didn't need glasses! LOL Probably should have though.... HH
GBW Posted December 8, 2016 Report Posted December 8, 2016 Resurrecting this thread because I just had a similar experience. I busted the pair of Jim's I bought in the 90's a couple of years ago. Fast forward to last week and while picking up new reading glasses, I noticed that they carried Maui Jim's and told them of my busted glasses. They asked me to bring them in and see what they can do for me. $85 later, I have a brand new pair of Jims (they currently retail for over $300!). That's how customers should be treated. They could give lessons to a number of companies! HH Joe it's two fold. Maui Jim but also the company that even made the offer to 'try'. Good to hear.
kenzy31 Posted December 8, 2016 Report Posted December 8, 2016 (edited) Great to hear Bill, I missed the first time around. I too recently had FANTASTIC service from Maui Jim. I bought a pair (non-script) from LensCrafters in July after having enough of the broken $15 jobs. Paid a good buck for the most comfortable pair of glasses I've ever owned and had been taking good care of them. Somehow got a pit mark on the right lens so I stopped into the store for advice. They sent them out for me to the Mississauga office an in 3 days got a call saying they don't cover impact damage, but would do a onetime replacement FREE OF CHARGE! I was floored! Never expected that at all, and now I will never buy another! Edited December 8, 2016 by kenzy31
BillM Posted December 8, 2016 Author Report Posted December 8, 2016 Glad to hear you guys are getting the level of service I got. Not surprised though! Great company, great product. I'll never buy another brand of glasses.
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