I too used to be CTC over most retailers, but lately mehhhhh not so much. I have three specific instances at two specific locations that have done me in ... to follow are two. Not all outlets are like this yet, but it does seem to be a trend. The two that did it for good - 1 bought G a bike for xmas. $400 reg, 50% off. Being a boy, he built some ramps and made some jumps. On one of them the front wheel fell off in mid air. We had tuned it up and made sure things were good before it was put into service, and he had only been using it for a couple days He bounced on a few body parts, road rash - the usual things we do as boys. I took the bike in to the store and explained the situation to the clerk. Look, the forks are bent so bad, I cant get the wheel in and cant get them bent back. He has used it for 5 days. Here's the receipt showing it was an xmas present. Can you cover the forks under warranty? Sure she says. Bring it in next time you are here. Went back next week, that sales rep was no longer with the store, and they wouldn't honour the commitment. Went all the way to the manager. Nope cant help ya. Its six months old???? But your rep said.....?? Nope, cant do... Whaddeva - I'm too old for this and pick my fights. I have better stuff to do with my time - but I do know that life is like a merry go round: what comes around........... NO more bikes or camping stuff from CTC. Little ticket stuff only from here on in
So - last week, the nail in the coffin: - in preparation for an upcoming trip I am sourcing various items. I have an hour spare while shopping. CTC ha deep cycles on sale. I need some. Go in '- Can I help you ?" Hmm ok maybe its changed - "yup need a deep cycle. This one here is it on sale?". "Wait a sec let me check............................ yup, 20 % off." "any idea who makes it, details on charging capacity etc.?" " Nope." "ahhh, what the heck, the specs on the label look good and there aren't a lot of manufacturers left.. I'll take it.' Rings it in. I look at the screen - um, were's the 20% discount? (there is a line on the screen, but it is blank) He asks the manager of the auto section. Manager- "those ones aren't on sale." Me - I see, but your rep here told me they were. I find that somewhat misleading." Parts manager "look here's the flyer, this model isn't listed. so it isn't on sale." Me "well, that is disappointing. Is there any way you can manually override seeing as how I was told it as on sale?" "Nope" "Then perhaps you could answer some questions your younger fellow couldn't? Do you happen to know how many times this unit can be recharged fully after an 80% discharge? - CTC dude 'no limit - that's what they're built for." Me - "really, I find that very unlikely - everything has a definitive life span? - what's the warranty on it" Him "3 years" me "even if it is drained 5000 times to 80% and wont fully recharge" Him - now visibly agitated that a customer should want to know how he is spending his 150 + bucks "I don't know they don't tell us that. Look, 1 year full replacement, warranty starts again. after that pro rated warranty". Me ' how do you establish the pro rate allowance" Him " Its based on usage" Me - "explain" Him - flustered, blah blah blah. Me Keep your battery.
As far as I am concerned, the big chains can keep their $10.00 in savings. Give me the neighbourhood store that knows my name and employs my neighbours. He has an investment in his reputation that he values. If I withhold my spend from him he will know it before the annual corporate statements are released.
CTC. finish this sentence "CTC rhymes with you can bite.."