crappielover Posted May 10, 2019 Report Posted May 10, 2019 Thanks guys..I was actually thinking of going to OMVIC, but it would seem like a waste of time.
Snidley Posted May 10, 2019 Report Posted May 10, 2019 Going and making as big a stink at OMVIC would not be a waste of time. This issue is literally their job the stupid pieces. There must be multiple complaints. You might want to go to you provincial riding office to get your rep to get OMVIC off the pot
iceguy24 Posted May 10, 2019 Report Posted May 10, 2019 I bought this extended warranty when I purchased my vehicle thinking it was a no-risk option - I'm covered if something major happens but I can get my money back if I don't use it. I paid for small repairs that would have been covered personally just to keep the warranty refund option intact. I never put through any claims. I just tried applying for a refund only to find out that I missed the 60-day window after the warranty period ends to make the request (this is day 93). I'm furious! What bothers me even more is that I exceeded the mileage allowance for the warranty about a year and a half ago and tried to ask for a refund then since I was no longer under their coverage - but they told me I had to wait until the warranty term lapsed! I'm really angry! I won't consider an extended warranty like this again!
Rizzo Posted May 12, 2019 Author Report Posted May 12, 2019 I am sorry to hear how many of us they have attempted to screw over. I lost my mind on the dealership and xwrp and finally got some justice after a huge fight, but it should never have been this way. This is the stuff that gives the industry a bad name, and for some reason they don't even care. All about money I guess...taking yours...whether honestly or like this. The people who present and sell this stuff should be ashamed
Snidley Posted May 12, 2019 Report Posted May 12, 2019 People selling like this should be more that ashamed they should be charged with fraud. I can't believe such an obvious fraud has not caught the attention of the police or at least OMVIC.
BillM Posted May 13, 2019 Report Posted May 13, 2019 On 5/12/2019 at 9:06 AM, Snidley said: People selling like this should be more that ashamed they should be charged with fraud. I can't believe such an obvious fraud has not caught the attention of the police or at least OMVIC. Yup, pretty bad.
Amber Posted June 3, 2019 Report Posted June 3, 2019 I'm trying to get my refund as well. I've been asked to submit oil change receipts. Not sure why, but I take it this means they will find any reason to decline the refund. I bought my car from Hunt Club Nissan in Ottawa. This is looking more and more like a scam.
unamused Posted June 5, 2019 Report Posted June 5, 2019 frankly, if it doesn't say anywhere in your contract that you have to send it, then i wouldn't. I have OMVIC taking up my case...though they told me that XWRP has gone under. So, i'm likely SOL.
Rizzo Posted June 5, 2019 Author Report Posted June 5, 2019 I would agree not to send receipts. Tell them to show you where it says receipts are required.
Amber Posted June 5, 2019 Report Posted June 5, 2019 (edited) Thanks for the advice, guys! This is what it says in my contract. I guarantee they will say I didn't get oil changes within Nissan's recommended every 7500 km and deny me on that basis. Edited June 5, 2019 by Amber
BillM Posted June 5, 2019 Report Posted June 5, 2019 Take them to small claims before they go under and you've got zero chance of getting any money back.
misfish Posted June 5, 2019 Report Posted June 5, 2019 (edited) 29 minutes ago, Amber said: Thanks for the advice, guys! This is what it says in my contract. I guarantee they will say I didn't get oil changes within Nissan's recommended every 7500 km and deny me on that basis. The sticker they give me everytime after an oil change is on my window. All my oil changes have been done at Dodge. MOPAR products. I,m puzzled at times as the km I need to reach,never match the month. I go by mileage not month and I also check the smart reader built in. My stick as of today says, oil change may 15,yet the millage says 68,235. I am at 67,352. Smart reader says I am at 30% before oil change. Check dip stick,oil is darkening,yet still near the full line. I have all receipts in my truck from 2014 when bought new. I didnt get this XWRP warranty, just adding to your oil change B S claim by them. Prove to me,which one is correct ? Edited June 5, 2019 by misfish
dave524 Posted June 5, 2019 Report Posted June 5, 2019 I could see the oil changes being a stickler if you had a claim, but if there were no claims , how in Hades does the oil change thing even come into play ?
Amber Posted June 5, 2019 Report Posted June 5, 2019 Exactly my point! My car is in perfect condition. No claims, no major repairs. I am waiting to hear back from them. I'll post an update.
RenzJardi Posted July 8, 2019 Report Posted July 8, 2019 Hello Amber! I have the same problem against XWRP. Any update with your case?
RenzJardi Posted July 9, 2019 Report Posted July 9, 2019 Thank you Amber for the reply. I think they are right. We should take them to a Small Claims Court. Good luck to us.
Amber Posted July 15, 2019 Report Posted July 15, 2019 Update: I got my full refund from XWRP! I am shocked. Turns out my biggest battle was with Nissan simply to get a two-lined letter saying that I didn’t use the warranty. Good luck to everyone else. 2
jimmer Posted July 16, 2019 Report Posted July 16, 2019 I remember bringing in my pick up truck back in the 80's for a release bearing problem in the clutch. It was just out of warranty, but that happened on my trip back from Florida. I called the dealer and they said there was no record of oil changes being done. My first reply was, what does the oil change have to do with the release bearing and my second response was that I was fully capable of changing the oil myself. They are always looking for an angle to deny you. They eventually looked at my truck, but said I would be responsible for the labour if they didn't find anything wrong. Well they said that they could find anything and gave me a bill, but low and behold the problem was gone. LOL
Mckenzo82 Posted August 30, 2019 Report Posted August 30, 2019 Has anyone been able to serve court papers to their London office? Seems like that is what I will be doing.
unamused Posted August 31, 2019 Report Posted August 31, 2019 I didn't start court proceedings. I went the OMVIC route. They took months and all they did was play phone tag with the dealership. In the end they gave up. They said all they could do was lobby. They are toothless. They also said it was useless for me to bring them to court, as I signed the contract. Best of luck! Would love to hear how things pan out.
Mckenzo82 Posted August 31, 2019 Report Posted August 31, 2019 The contract I signed says nothing about having to provide service records, or mileage limits. So to me it seems they are breaching the contract, demanding service records. We will see.
Old Ironmaker Posted August 31, 2019 Report Posted August 31, 2019 1 hour ago, Mckenzo82 said: The contract I signed says nothing about having to provide service records, or mileage limits. So to me it seems they are breaching the contract, demanding service records. We will see. I've never seen the contracts you guys signed but I'm sure it has something in it about servicing the vehicle as set out in the new car warranty. To prove you did of course you need to prove you did, how? With paperwork. That's one reason I go to the same guys for service, they can print out each and everything done on my vehicle under warranty. Courts will do nothing for you all, especially if they have gone teats up. I share your frustration and anger. A total scam to me from reading this thread.
RenzJardi Posted August 31, 2019 Report Posted August 31, 2019 Good evening to all. First, please bear with my english (english is not my mother tongue). I had the same problem last May 2019. They (Xwrp London) insisting that my warranty refund claim is voided because i exceeded on the kilometers before it reach the expiration date of the warranty refund contract. So i asked them to find and read the clause on the contract that states that my warranty refund claim will be voided because i excedeed the mileage. They cant answer my question but they arrogantly insisting that may refund claim is voided and the decision is final. After a couple of weeks of telephone arguments with Xwrp London office. What i did is, i talk to the dealership manager where i bought my car and the XWRp contract. I told them my situation, and ask them to back me up against Xwrp London to get my refund. At first they refused to help me. There reason is that i should go after Xwrp London not them. So i informed them that i will file a claim against them (Dealership) and Xwrp London. And then Tadddaaaa!!!! The Managers tone of voice changed rapidly. They agreed to pay me the amount that i paid for the Xwrp contract. Good luck to all.
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