Uncle Buck Posted April 3, 2007 Report Share Posted April 3, 2007 I managed to break my rapala pliers. just got the replacement in the mail today a little upgrade too... Carbide cutters and a sheath/holster Good Job Rapala Link to comment Share on other sites More sharing options...
Squid Posted April 3, 2007 Report Share Posted April 3, 2007 Link to comment Share on other sites More sharing options...
tonyb Posted April 3, 2007 Report Share Posted April 3, 2007 Nice! Did they re-inforce the new ones Tony Link to comment Share on other sites More sharing options...
lew Posted April 3, 2007 Report Share Posted April 3, 2007 Always good to hear about the companies that back their products Uncle B Link to comment Share on other sites More sharing options...
Joey Posted April 3, 2007 Report Share Posted April 3, 2007 That is nice to see. Did you ask them how they pronounce their name when you called Joey Link to comment Share on other sites More sharing options...
Zib Posted April 3, 2007 Report Share Posted April 3, 2007 Let me guess. Those were made in China, right? Link to comment Share on other sites More sharing options...
fishindevil Posted April 3, 2007 Report Share Posted April 3, 2007 Rapala & normark [normark is in oshawa] have always been good to their customers ,i live in oshawa and have even been to normark where they replace my bent fillet knife,with no problems,even the reps for rapala will tell you the same thing that they will almost always fix the problem for you ...there are a great company and make really cool stuff glad to hear they came through again....cheers Link to comment Share on other sites More sharing options...
Mike the Pike Posted April 3, 2007 Report Share Posted April 3, 2007 Does anyone have the contact info for Rapala I have the same pliers which the tip broke off .I would like to have mine replaced.Mike Link to comment Share on other sites More sharing options...
mdej Posted April 3, 2007 Report Share Posted April 3, 2007 Always good to hear a company doing the right thing. I just hope mine don't break Link to comment Share on other sites More sharing options...
Headhunter Posted April 3, 2007 Report Share Posted April 3, 2007 You can reach Normark Canada at (905) 571-3001. HH Link to comment Share on other sites More sharing options...
Uncle Buck Posted April 3, 2007 Author Report Share Posted April 3, 2007 Normark Inc 1350 Phillip Murray Ave Oshawa, Ont L1J 6Z9 Yes they were made in China Link to comment Share on other sites More sharing options...
GbayGiant Posted April 3, 2007 Report Share Posted April 3, 2007 Those are nice, I see they got the split ring nose on them to. Link to comment Share on other sites More sharing options...
BryceBurzynski Posted April 3, 2007 Report Share Posted April 3, 2007 Way to go, lol, nice plyers by the way! Link to comment Share on other sites More sharing options...
just2manylures Posted April 3, 2007 Report Share Posted April 3, 2007 Joey The debate lives on. Link to comment Share on other sites More sharing options...
vance Posted April 3, 2007 Report Share Posted April 3, 2007 I was there a few years ago with my buddies reel to get fixed,was just going to leave it and the rep said no way just take a new one its a manufacturer's fault.In and out the door in ten minutes.Now thats service!!!! vance Link to comment Share on other sites More sharing options...
verno Posted April 4, 2007 Report Share Posted April 4, 2007 Always good to hear about good customer service. Good for you. Link to comment Share on other sites More sharing options...
easton13th Posted April 4, 2007 Report Share Posted April 4, 2007 I guess when you buy the right stuff and spend the money for quality it pays off. Good to see that manufactures still stand behind some of their products. Link to comment Share on other sites More sharing options...
Big Cliff Posted April 4, 2007 Report Share Posted April 4, 2007 Doesn't it seem strange? The companies that take care of their customers continue to grow while all the others settle into a common pool or fade away! Perhaps we should have a section on here for companies/suppliers that we consider "preferred"! TJ, sounds like a marketing opportunity! Wouldn't companies like Rapala enjoy being listed as a prefered vendor? Link to comment Share on other sites More sharing options...
lew Posted April 4, 2007 Report Share Posted April 4, 2007 Doesn't it seem strange? The companies that take care of their customers continue to grow while all the others settle into a common pool or fade away! And Rapala didn't just replace the broken pliers for Uncle B, they also threw in a set of cutters too. I had a similar thing last year with Drifter Tackle. I had a 10" Believer that broke in half when it was hit by a musky and when I notified Drifter about it, they not only replaced the Believer, but they also sent me a 10" Stalker to go along with it. $50 worth of baits to replace one old and worn one. Yup, companies that look after their customers like that deserve all the good press we can give them on these message boards. Link to comment Share on other sites More sharing options...
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