Was there today. Reel service was good, just for the two customers in front of me though, as I waited for 15 minutes with the reel I wanted in my hand to no avail. However, I did find them quite polite, as many said "excuse me" as they strolled in front of my "where is that thing I'm looking for" glare. Must of happened three times at least. I wasn't asked to be helped, the whole time. But, I'm not sure there's a better place to get lost in! My eyes must've lit up a few times! Saw the 13" Grandma for the first time lol. Also Kermies are in a sales bin. Our classifieds seem to be the best place to shop for gear