I found a much better way this morning. Rogers has called from 866-675-7438 at minimum 3 times, sometimes 5 times, a day for the last 3 weeks (sundays included at 8am!). No message... nobody there when you pick up. I was ready today and someone finally started talking after I said hello for the 4th time and I walked outside the shop with the old broken phone. I yelled "if you call here again", then set the phone down and blew the handset away with 12 gauge bird shot! We'll see what tomorrow brings...