Rattletrap2 Posted February 7, 2011 Report Share Posted February 7, 2011 Sorry for the rant here, but I was curious as to how you all feel about this. I received a letter in the mail last week that told me I have a certificate worth $10.00. It goes on to say that this is based on my rewards points...and very subtly lets me know that, if I don't use them by March 26th, 2011, THEY ARE GONE! It says "Dollar value listed above will be DEDUCTED on above date if not used." I already have a sore spot for these folks because they deleted my US based points a number of years ago in a similar manner and they took over 4 years to finally come up with a rewards points system at the Canadian store! I think this kind of sucks on their part! I also noticed on the web site, that the store manager has changed? Dave Jessop was the original Manager, but has now been replaced by Shawn Hewitt. Anyone know what happened here? Did Dave move on, or was he let go? I'm curious because he was never seen on the floor in any of my many visits there. Link to comment Share on other sites More sharing options...
irishfield Posted February 7, 2011 Report Share Posted February 7, 2011 Sounds like Sears Brian !! Link to comment Share on other sites More sharing options...
kickingfrog Posted February 7, 2011 Report Share Posted February 7, 2011 From a pr stand point it does seem a bit odd. We'll give you points that you can use at a later date... but we'll take them away, if you don't use them soon enough. Link to comment Share on other sites More sharing options...
bigmac1984 Posted February 7, 2011 Report Share Posted February 7, 2011 Try this, If you call the 1-800 number on the back of your rewards card you can tell them you want your points to be valid for a year, otherwise I believe you have to use them within 6 months or they expire. I did that and there were no questions asked, and went right to a live person. Link to comment Share on other sites More sharing options...
bigugli Posted February 7, 2011 Report Share Posted February 7, 2011 Put simply, the rewards program is a short term marketing ploy to get you into the store and purchase. By limiting the time you can roll over your points, they hope to get you into the store more frequently. They really don't want to see customers roll the points over for big purchases. Something you could always do with some other programs in the past. Still remember a while back, my one friend walked into the CTC with a breifcase full of funny money to buy a canoe. The person at the service desk almost fainted. Link to comment Share on other sites More sharing options...
Stern Rules Posted February 7, 2011 Report Share Posted February 7, 2011 (edited) I got the same letter and don't agree with the expiry date either. I agree with bigugli. They don't want you to collect alot of points at once. If they had that card when they opened I would have had a lot of points but now hardly buy much when I go there. Did you happen to get a letter for a preferred rewards member card as well? Edited February 7, 2011 by Stern Rules Link to comment Share on other sites More sharing options...
pikehunter Posted February 7, 2011 Report Share Posted February 7, 2011 When I signed up they informed that yes there was a time period for points. Forget the time span though. Use them or loose them! Can't blame them, casinos do the same. Read the fine print, or are you one of those that never reads the directions or rules? Link to comment Share on other sites More sharing options...
Billy Bob Posted February 7, 2011 Report Share Posted February 7, 2011 In the USA if you make a purchase before the expiration date it extends your points again...don't know if it's the same in Canada. Cabela's points never expire...... Link to comment Share on other sites More sharing options...
buckhorn250 Posted February 7, 2011 Report Share Posted February 7, 2011 This is a very standard process for any loyalty program, especially those that are relatively new to the mark. Liability is a huge issue that has grown out of these programs...the points need to sit on your books until they are redeemed. The issue is that many people collect, but not everyone redeems. Many programs are moving to this type of points epiry models including the coalitions. And yes the purpose of the program is to spark a transaction or visit at least every 8 months. Points should just be a bonus...a really good loyalty program provide value outside of just equity. However the member is correct...most programs will reinstate points if you call...have not heard of one instance where they have refused. Link to comment Share on other sites More sharing options...
Roy Posted February 7, 2011 Report Share Posted February 7, 2011 That all sounds logical, Buckhorn. Thanks for the post. Link to comment Share on other sites More sharing options...
danbouck Posted February 7, 2011 Report Share Posted February 7, 2011 I was told that you can get a gift card for the amount you have and then you are good for another year. Link to comment Share on other sites More sharing options...
buckhorn250 Posted February 7, 2011 Report Share Posted February 7, 2011 If you can redeem for a giftcard then that is the way to go. In ontario legislation demands that monies on giftcards cannot expire or be eroded in anyway through service fees. However this applies to giftcards that were purchased with cash, its a bit grey if you redeem points for a GC...current thought is that they could expire them. However, most retailer cannot distinguish between cards purchased with cash and those redeemed through loyalty programs...so most likely your safe. Link to comment Share on other sites More sharing options...
2advanced Posted February 7, 2011 Report Share Posted February 7, 2011 I buy gift cards with the points. No expiry Link to comment Share on other sites More sharing options...
Rattletrap2 Posted February 7, 2011 Author Report Share Posted February 7, 2011 When I signed up they informed that yes there was a time period for points. Forget the time span though. Use them or loose them! Can't blame them, casinos do the same. Read the fine print, or are you one of those that never reads thedirections or rules? Thanks for the comments everyone! I think it is more the way the letter reads that bugs me the most! They kind of sneak it in on you about the expiry. Even more so if you are one that does not read the "fine print" lol Link to comment Share on other sites More sharing options...
ColdH20guy Posted February 7, 2011 Report Share Posted February 7, 2011 I was there yesterday and have emailed the new manager about my yet again, negative experience with the fishing department sales people..I love BPS but what happened to customer service..? Its terrible in the store.. We'll see if he gets back to me... Link to comment Share on other sites More sharing options...
LeXXington Posted February 7, 2011 Report Share Posted February 7, 2011 Got the same letter. I don't know if you can buy a gift card with points? normaly the don't like that because again a gift card can't expire so they have to hold the value on the books. Think BPS is bad, try Aeroplan they will only send you an e-mail letting you know your points are about to expire. Link to comment Share on other sites More sharing options...
raysfish2005 Posted February 7, 2011 Report Share Posted February 7, 2011 HAHHAHAHAaaa...i just called to see how may points i have...lol....715 points eqauls $15.00 looks like i will have to stop into the store tonight to get my 4 free lures...lol Link to comment Share on other sites More sharing options...
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