Chris and the guys at Shimano are fantastic.
They know their stuff and stand behind the product. I've had a great experience with them clean and tuning reels.
A couple of years ago, I tripped in the boat, had one of my Curados in my hand and I snapped the handle off at the shaft. Reel was only 6 months old but I broke it so had every expectation that there would be a cost to repair. Went into Shimano, told them exactly what happened...response was " it should not have broke" ...told them, Im a big guy and fell on a small reel....still " the shaft shouldn't have broke" ...no charge. Kinda felt guilty...but solidified me as a Shimano customer for life...I don't buy anything else.