I'm not a big fan of Tim Hortons but I do go in my local one a couple times a week just because it's right there. There is an older lady that works there regularly that is the sweetest, most polite person you could ever meet. She calls everyone 'dear' and always 'please and thankyou' and (almost) always smiling. I don't know how she does it considering how rude a lot of the customers are.
Also, it seems like Tim Hortons is the very bottom of the job world. One time I overheard two young staff girls talking and the one girl says "God, I hope I get that job at 7/11"
Oh yeah..................steeped tea (snicker, snicker, snicker)