DRIFTER_016 Posted July 30, 2014 Report Posted July 30, 2014 I recently picked up some used Bell Sat receivers and just called Bell to have them transferred over to my account so I can hook them up and use them. The young lady on the phone was absolutely wonderful to deal with. I told her about the machines and that the previous owner had cancelled his account. I wanted to make sure that I could activate them on my account. She asked me for the R#'s of the units and did a search on her system and found they were still attached to the old users account. She then put me on hold while she called the old owner to see if she could get permission to transfer the units to me but got no answer. She did a little digging and found that the fellow had indeed cancelled his account so she went ahead and put them in my name!!! With all of my other dealings with Bell I have wanted to eat my 12 gauge!!!! This was a very pleasant surprise to actually talk to someone who wanted to help me and went above and beyond to do so!!! That's my feel good story for the day. I now return you to your regularly scheduled hell!!!
davey buoy Posted July 30, 2014 Report Posted July 30, 2014 Good to hear Dave,had a nice conversation yesterday with them about internet.Actually wanted to help me save money for more content . Caught me of guard lol.
gaspumper Posted July 30, 2014 Report Posted July 30, 2014 I recently picked up some used Bell Sat receivers and just called Bell to have them transferred over to my account so I can hook them up and use them. The young lady on the phone was absolutely wonderful to deal with. I told her about the machines and that the previous owner had cancelled his account. I wanted to make sure that I could activate them on my account. She asked me for the R#'s of the units and did a search on her system and found they were still attached to the old users account. She then put me on hold while she called the old owner to see if she could get permission to transfer the units to me but got no answer. She did a little digging and found that the fellow had indeed cancelled his account so she went ahead and put them in my name!!! With all of my other dealings with Bell I have wanted to eat my 12 gauge!!!! This was a very pleasant surprise to actually talk to someone who wanted to help me and went above and beyond to do so!!! t I he still before the storm.The worst is yet to come . That's my feel good story for the day. I now return you to your regularly scheduled hell!!!
bushart Posted July 30, 2014 Report Posted July 30, 2014 I actually have good luck with Bell and don't really have much to complain about
dave524 Posted July 31, 2014 Report Posted July 31, 2014 I find them good if you get a domestic call centre, heaven help you if you get an overseas one.
Paudash Posted July 31, 2014 Report Posted July 31, 2014 had the over seas one today and he could not get the concept that i wanted to set up a dish at my cottage, kept asking what a cottage was
DRIFTER_016 Posted July 31, 2014 Author Report Posted July 31, 2014 Should have said vacation home. Out side of Southern Ontario the word cottage is not used in many places.
bushart Posted July 31, 2014 Report Posted July 31, 2014 Should have said vacation home. Out side of Southern Ontario the word cottage is not used in many places. .in a lot of places they just call it camp
AdamS Posted August 2, 2014 Report Posted August 2, 2014 That was good of Bell because they could have easily said no. Thanks for sharing. I actually have good luck with Bell and don't really have much to complain about Same. I had cogeco then moved and Bell is a lot better I find them good if you get a domestic call centre, heaven help you if you get an overseas one. +10
Big Cliff Posted August 2, 2014 Report Posted August 2, 2014 had the over seas one today and he could not get the concept that i wanted to set up a dish at my cottage, kept asking what a cottage was Actually that is one of the reasons I want to get away from Bell. I use to have one set up at my trailer in French River. Bell told me I could not have a receiver at two different locations and that I would have to pay for a seperate account. Cable Cable just told me they hope to have our TV up and running sometime this month then Bell will be out of here. Too bad they have to get people ticked off with them before they start to get the concept of customer service. Since I cancelled my phone with them they have called up with all sorts of wonderful offers but there is no way I would switch back.
outllaw Posted August 2, 2014 Report Posted August 2, 2014 my bell stories are amazing. in fact I thought of taking Punjab indian as a second language.
SirCranksalot Posted August 2, 2014 Report Posted August 2, 2014 Bell probably fired her for being too helpful! Made the others look bad!!
Ralph Field Posted August 2, 2014 Report Posted August 2, 2014 It is astonishing that Bell had a helpful employee, I guess one slips through the cracks from time to time.
DRIFTER_016 Posted August 2, 2014 Author Report Posted August 2, 2014 The following day i received a link to a customer satisfaction survey. I filled it out and praised the employee for her fabulous customer service. I also said how surprised I was as most of my previous encounters had been horrible!!
Big Cliff Posted August 3, 2014 Report Posted August 3, 2014 Had a relitive that worked for Bell. Told an eldery lady she didn't need a turbo stick woman didn't even have a computer). Yup she got fired because of it. Go Bell Go!!!!!
ketchenany Posted August 4, 2014 Report Posted August 4, 2014 If you don't like to talk than overseas call center just ask for a French speaking operator and they will tranfer you, they speak both englishand French:)
Big Cliff Posted August 4, 2014 Report Posted August 4, 2014 If you don't like to talk than overseas call center just ask for a French speaking operator and they will tranfer you, they speak both englishand French:) Tried that once, didn't work, I couldn't understand all the French instructions about what buttons to push.
ketchenany Posted August 4, 2014 Report Posted August 4, 2014 Cliff, I'll have to speak to my Bell Marketing daughter who made this comment when I was having a problem! On a side note, I'll send you a pm on a Featherlite weeed thingy tomorrow, keep well.
Big Cliff Posted August 4, 2014 Report Posted August 4, 2014 Cliff, I'll have to speak to my Bell Marketing daughter who made this comment when I was having a problem! On a side note, I'll send you a pm on a Featherlite weeed thingy tomorrow, keep well. I'd love to hear what she has to say! And I will be watching for that PM. Thanks!
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now