Fisherpete Posted March 26, 2010 Report Share Posted March 26, 2010 Last friday I headed down to the Toronto Islands to try casting for some spring pikeys... well, the only thing I caught was a nice tan, and while setting the hook on a nice stick (lol at myself, spring jitters), broke off the top 6 inches of my Rapala TS2 jerkbait rod. It is less than a year old, so I sent Rapala/Normark an email, which got a quick response to send in the rod and they will take care of it. I was going to mail it in to them, but was off from work today, so decided to make the short 30 minute drive to Normark in Oshawa and drop it off in person. I walked in, asked for Mary in service... and out she comes, takes the rod, and hands me a brand new one. Now that, my friends, makes me one happy man. No waiting, no shipping costs, just smiles and a free replacement. Link to comment Share on other sites More sharing options...
skeeter Posted March 26, 2010 Report Share Posted March 26, 2010 that is great news. with service like that i might switch to there rods now. now why dont you send this link off to mary and her boss to show them what kind of free advertising they just got from her great customer service. maybe they will realize that you just told over 7,000 members about them. Link to comment Share on other sites More sharing options...
lew Posted March 26, 2010 Report Share Posted March 26, 2010 Always good to hear about companies that still value customer service. Thanks for the heads-up Pete Link to comment Share on other sites More sharing options...
fish_fishburn Posted March 26, 2010 Report Share Posted March 26, 2010 Always good to hear those stories, Link to comment Share on other sites More sharing options...
msp Posted March 26, 2010 Report Share Posted March 26, 2010 A feel good story. Its about time ! Link to comment Share on other sites More sharing options...
Radnine Posted March 26, 2010 Report Share Posted March 26, 2010 ... and out she comes, takes the rod, and hands me a brand new one. Yah, but she probably took her time though eh? Kind of sashayed out slowly with a "I'm better than him and I was on my way out to the coffee truck anyway" kind of attitude, eh? Mary!!! humph! who needs her!?! That's how I read it, anyway. Jim Link to comment Share on other sites More sharing options...
Hellfish Posted March 26, 2010 Report Share Posted March 26, 2010 Yah, but she probably took her time though eh? Kind of sashayed out slowly with a "I'm better than him and I was on my way out to the coffee truck anyway" kind of attitude, eh? Mary!!! humph! who needs her!?! That's how I read it, anyway. Jim Was that sarcasm? Either way, that is some good customer service IMO, that is how I read it. Link to comment Share on other sites More sharing options...
Fisherpete Posted March 26, 2010 Author Report Share Posted March 26, 2010 Lmao Jim... you made me go look up sashayed... and she did no such thing!!! The whole in and out (tee hee) took less than five minutes, and for once, that's something to be proud of!!!! Link to comment Share on other sites More sharing options...
Leecher Posted March 27, 2010 Report Share Posted March 27, 2010 Awesome Pete Got to love quality service like that Now don't you go a brake that one too Leechman Link to comment Share on other sites More sharing options...
Fisherpete Posted March 27, 2010 Author Report Share Posted March 27, 2010 If that pesky stick bites again, I will have no choice but to set the hook... HARD!!! Link to comment Share on other sites More sharing options...
Photoz Posted March 27, 2010 Report Share Posted March 27, 2010 If that pesky stick bites again, I will have no choice but to set the hook... HARD!!! Link to comment Share on other sites More sharing options...
Grimace Posted March 27, 2010 Report Share Posted March 27, 2010 Yah, but she probably took her time though eh? Kind of sashayed out slowly with a "I'm better than him and I was on my way out to the coffee truck anyway" kind of attitude, eh? Mary!!! humph! who needs her!?! That's how I read it, anyway. Jim Funny stuff. Good on Rapala. St Croix did that for me twice. Was going to mail it to them but the Kingswood in Guelph shipped it off for me and had a new rod back in my hands in a couple of weeks. They did that for me twice. Shimano is tip top as well. Now all we need is Lowrance back in the good customer service business and the industry is all set. :-) Link to comment Share on other sites More sharing options...
Photoz Posted March 27, 2010 Report Share Posted March 27, 2010 I took a Jointed Firetiger Rapala that the belly treble had rusted a bit on, out there and asked the fellow at the service counter if he could replace the treble. He took a look at it, went into the back, and about a minute later, came back and laid down a brand new one, saying "Those hooks NEVER should have rusted . . . have a nice day!" The old one was about 3 years old, and was kinda scratched up . . . GREA A A A T service!! Link to comment Share on other sites More sharing options...
kickingfrog Posted March 27, 2010 Report Share Posted March 27, 2010 I took a Jointed Firetiger Rapala that the belly treble had rusted a bit on, out there and asked the fellow at the service counter if he could replace the treble. He took a look at it, went into the back, and about a minute later, came back and laid down a brand new one, saying "Those hooks NEVER should have rusted . . . have a nice day!" The old one was about 3 years old, and was kinda scratched up . . . GREA A A A T service!! I don't know about anybody else, but I find that font difficult to read easily. Link to comment Share on other sites More sharing options...
uglyfish Posted March 27, 2010 Report Share Posted March 27, 2010 glad to hear they took care of ur rod dude! gotta love when companies actually CARE about they men and women who actually buy their products and support them! Link to comment Share on other sites More sharing options...
spooner_jr Posted March 27, 2010 Report Share Posted March 27, 2010 I found an older Penn level wind reel at my parents cottage when they bought it. It was missing the nut opposite the reel handle which held the handle in. After a bit of investigating I was directed to Normark. I called service, told the guy I talked to what I had found, and what was missing. He asked for my name and address, and a week later I received a package with two of the nuts in it, free of charge. Link to comment Share on other sites More sharing options...
Photoz Posted March 27, 2010 Report Share Posted March 27, 2010 I GIVE UP!! The 'new' board is slower than the second coming, and won't allow me to edit my original post to make it readable! Link to comment Share on other sites More sharing options...
Dondorfish Posted March 27, 2010 Report Share Posted March 27, 2010 (edited) I took a Jointed Firetiger Rapala that the belly treble had rusted a bit on, out there and asked the fellow at the service counter if he could replace the treble. He took a look at it, went into the back, and about a minute later, came back and laid down a brand new one, saying "Those hooks NEVER should have rusted . . . have a nice day!" The old one was about 3 years old, and was kinda scratched up . . . GREA A A A T service!! Just thought I would try something - hope it works Photoz"s post: I took a Jointed Firetiger Rapala that the belly treble had rusted a bit on, out there and asked the fellow at the service counter if he could replace the treble. He took a look at it, went into the back, and about a minute later, came back and laid down a brand new one, saying "Those hooks NEVER should have rusted . . . have a nice day!" The old one was about 3 years old, and was kinda scratched up . . . GREA A A A T service!! Edited March 27, 2010 by Tracker Link to comment Share on other sites More sharing options...
irishfield Posted March 27, 2010 Report Share Posted March 27, 2010 I GIVE UP!! The 'new' board is slower than the second coming, and won't allow me to edit my original post to make it readable! Steve... I find most times that I have to click the edit icon at least twice to get it to load the post so that you can edit it. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now