bigfish1965 Posted December 30, 2008 Report Share Posted December 30, 2008 Finally got my ISP to believe me when I told them there was an issue with my new fancy modem. I could not stay on any website for more than two seconds without getting kicked and my phone shutting down. Extremely frustrating! I didnt even notice that the phone was dying at the same time cause I use my cell 90% of the time. So I got a new modem and two months free internet....man am I gonna download lots of stuff and make them pay:) The conversations with customer service were laughable. Me: Oh, hi, my modem is wrecked I think, if I go online to any site that requires any bandwidth at all, I get disconnected and have to reboot the modem. Them; Is your computer on when you try to access the internet? Me: Uhhh..yeah. How else would I know it wasn't staying online? Them: Well you would be surprised at the number of people who call and their computer is not turned on. Me: Okay let me save you some time...I have tested this on two different computers, one on XP and one on Vista. It is the same result no matter what. I have checked and rechecked the router and even bypassed the router and the result is the same. Them: Oh, your using a router...it could be the router. Me: {bangs head off of the wall} No it is not the router. If I plug directly into my computer from the modem I get the same thing. Them: Is the modem turned on? Me: Are you serious? Can I talk to your supervisor please.... This went on and on and I get the standard "we'll be there some time between 9 and 5 on the 30th" The guy shows up at nine today and I tell him whats going on...He said 'Sounds like your modem is buggered'... He is my new best friend. Now I have to go through all my PM's and stuff so bear with me till I get through them all. Link to comment Share on other sites More sharing options...
ChrisK Posted December 30, 2008 Report Share Posted December 30, 2008 Sounds like you jumped through a few hoops there Rick but hey, sounds like it was worth all the hastle in the end...... Link to comment Share on other sites More sharing options...
desship Posted December 30, 2008 Report Share Posted December 30, 2008 Belong to private telephone company,"Amtelecom". Anytime you have a problem you speak with a Canadian who is actually willing to help,something like Bell used to be like. Sure wish all services were like this one. Link to comment Share on other sites More sharing options...
Dutch Posted December 30, 2008 Report Share Posted December 30, 2008 Welcome back, Rick! Link to comment Share on other sites More sharing options...
forrest Posted December 30, 2008 Report Share Posted December 30, 2008 Bell and Rogers......they are not good at what they do when it comes to their ISP divisions. They are either wasting a ton of money or making a ton of money with the ISP service. How is it that others can offer a better ISP for 40% less? forrest Link to comment Share on other sites More sharing options...
Rich Clemens Posted December 30, 2008 Report Share Posted December 30, 2008 Haven't seen your name show up for a while. With everything else going on, I wondering. Good to see ya back. Link to comment Share on other sites More sharing options...
Ron Posted December 31, 2008 Report Share Posted December 31, 2008 Sorry I can't resist..... And people think BPS service is terrible! ha ha ha Link to comment Share on other sites More sharing options...
Greencoachdog Posted December 31, 2008 Report Share Posted December 31, 2008 Glad to see you back online "cod knots"!!! ... we broke several things whilst you were gone! ... now go find them and fix them!!! Link to comment Share on other sites More sharing options...
fishindevil Posted December 31, 2008 Report Share Posted December 31, 2008 Glad to see you are back rick !!!! cheers & happy new year bud Link to comment Share on other sites More sharing options...
nancur373 Posted December 31, 2008 Report Share Posted December 31, 2008 I deal with ACANAC-INC right now. One year service of unlimited for $277.00 Curt Link to comment Share on other sites More sharing options...
ccmtcanada Posted December 31, 2008 Report Share Posted December 31, 2008 So Rick...you sure it's not the router?? LOL. Gotta love tech support sometimes... Glad to see you back online. Link to comment Share on other sites More sharing options...
Leecher Posted December 31, 2008 Report Share Posted December 31, 2008 Nah Cliff it's not the router.... it was the computer that was turned off j/k Glad your back Rick Link to comment Share on other sites More sharing options...
pigeonfisher Posted December 31, 2008 Report Share Posted December 31, 2008 Hey Rick, Good to see you on your toes again! Happy New Year and all the best for 2009 Link to comment Share on other sites More sharing options...
douG Posted December 31, 2008 Report Share Posted December 31, 2008 A Hearty Attaboy, Rick. Link to comment Share on other sites More sharing options...
wuchikubo Posted December 31, 2008 Report Share Posted December 31, 2008 Good to see you back Rick. Link to comment Share on other sites More sharing options...
kemper Posted December 31, 2008 Report Share Posted December 31, 2008 Rick... are you SURE that your computer is plugged in? Gotta love dealing with those service divisions. I know it isnt the fault of the person on the phone, but regardless my account at rogers is flagged. They dont talk to me about my cell phone. Link to comment Share on other sites More sharing options...
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