Yeah I'm back online!

[bigfish1965]

Finally got my ISP to believe me when I told them there was an issue with my new fancy modem. I could not stay on any website for more than two seconds without getting kicked and my phone shutting down. Extremely frustrating!

I didnt even notice that the phone was dying at the same time cause I use my cell 90% of the time.

So I got a new modem and two months free internet....man am I gonna download lots of stuff and make them pay:)

 

The conversations with customer service were laughable.

Me: Oh, hi, my modem is wrecked I think, if I go online to any site that requires any bandwidth at all, I get disconnected and have to reboot the modem.

Them; Is your computer on when you try to access the internet?

Me: Uhhh..yeah. How else would I know it wasn't staying online?

Them: Well you would be surprised at the number of people who call and their computer is not turned on.

Me: Okay let me save you some time...I have tested this on two different computers, one on XP and one on Vista. It is the same result no matter what. I have checked and rechecked the router and even bypassed the router and the result is the same.

Them: Oh, your using a router...it could be the router.

Me: {bangs head off of the wall} No it is not the router. If I plug directly into my computer from the modem I get the same thing.

Them: Is the modem turned on?

Me: Are you serious? Can I talk to your supervisor please....

 

This went on and on and I get the standard "we'll be there some time between 9 and 5 on the 30th"

The guy shows up at nine today and I tell him whats going on...He said 'Sounds like your modem is buggered'...

He is my new best friend.

 

 

Now I have to go through all my PM's and stuff so bear with me till I get through them all.

[ChrisK]

Sounds like you jumped through a few hoops there Rick but hey, sounds like it was worth all the hastle in the end......

[desship]

Belong to private telephone company,"Amtelecom". Anytime you have a problem you speak with a Canadian who is actually willing to help,something like Bell used to be like. Sure wish all services were like this one.

[Dutch]

Welcome back, Rick!

[forrest]

Bell and Rogers......they are not good at what they do when it comes to their ISP divisions.

 

They are either wasting a ton of money or making a ton of money with the ISP service. How is it that others can offer a better ISP for 40% less?

 

forrest

[Rich Clemens]

Haven't seen your name show up for a while. With everything else going on, I wondering. Good to see ya back.

[Ron]

Sorry I can't resist.....

 

And people think BPS service is terrible! ha ha ha

[Greencoachdog]

Glad to see you back online "cod knots"!!!

 

... we broke several things whilst you were gone!

 

... now go find them and fix them!!!

[fishindevil]

Glad to see you are back rick !!!! cheers & happy new year bud

[nancur373]

I deal with ACANAC-INC right now. One year service of unlimited for $277.00

 

Curt

[ccmtcanada]

So Rick...you sure it's not the router?? LOL.

 

Gotta love tech support sometimes...

 

Glad to see you back online.

[Leecher]

Nah Cliff it's not the router.... it was the computer that was turned off j/k

 

Glad your back Rick

[pigeonfisher]

Hey Rick,

 

Good to see you on your toes again!

 

Happy New Year and all the best for 2009

[douG]

A Hearty Attaboy, Rick.

[wuchikubo]

Good to see you back Rick.

[kemper]

Rick... are you SURE that your computer is plugged in?

 

 

Gotta love dealing with those service divisions. I know it isnt the fault of the person on the phone, but regardless my account at rogers is flagged. They dont talk to me about my cell phone.