musky_man Posted December 22, 2008 Report Share Posted December 22, 2008 This is something that really bothers me and it seems very unfair. I have several Salmo baits but twice the lips have fallen off on 2 of the musky models (clearly defective). In the US, you just ship them back and you get them replaced. I wrote the Salmo people here and not even the courtesy of a reply. How can a company have 2 different policies re replacing their busted baits, in 2 countries that are so close. Anyone have any thoughts? I wonder if we collectively wrote them if they would change the policy. This is discrimination as far as I am concerned. I won't buy anymore of their baits until their policy changes. I don't often rant but unfairness really ticks me off ... and yea, I know, the world is not a fair place ... but maybe that's because we allow it to be that way. Link to comment Share on other sites More sharing options...
Roy Posted December 22, 2008 Report Share Posted December 22, 2008 I hear ya Mark. Salmo is not the be all end all in baits. It's relatively easy to show them how unfair the world really is. Just don't buy and when this thread reaches 1,000 (which it will do), send it to everyone at salmo. They MAY have a good reason for their shortcomings but ignoring customers (and prospective customers) is not the way to increase sales and consumer loyalty. Link to comment Share on other sites More sharing options...
Terry Posted December 22, 2008 Report Share Posted December 22, 2008 that does suck, they will not get any of my money I have just got into muskie and have started buying baits.....muskie stuff is not cheap, well maybe some are cheap, let say not inexpensive so I will not throw money away for baits that they don`t stand behind Link to comment Share on other sites More sharing options...
danbouck Posted December 22, 2008 Report Share Posted December 22, 2008 I was planning on starting musky fishing next year and that's one company I will not buy from! Link to comment Share on other sites More sharing options...
outllaw Posted December 22, 2008 Report Share Posted December 22, 2008 standing behind a product is the only way to do biz. the musky world is a pretty well organized group. approx of all sportsfisherman 18 per cent chase skies.. . hopefully they will do the right thing. i know i would. Link to comment Share on other sites More sharing options...
Billy Bob Posted December 22, 2008 Report Share Posted December 22, 2008 Only 996 more post to go....... Link to comment Share on other sites More sharing options...
cram Posted December 22, 2008 Report Share Posted December 22, 2008 that's really disappointing, esp. for a company with so much upside (and room to grow in marketshare). Link to comment Share on other sites More sharing options...
cram Posted December 22, 2008 Report Share Posted December 22, 2008 btw - you might try posting this on the muskyhunter messageboards. Saric is a big proponent of Salmo, and that board represents one of the largest musky communities (if not the largest) in the US.; Link to comment Share on other sites More sharing options...
forrest Posted December 22, 2008 Report Share Posted December 22, 2008 Contact support in the states and tell them what happened when you called Canadian support and ask for their help. Dunno what to say about the Canadian support. It appears it does not exist. forrest Link to comment Share on other sites More sharing options...
Snidley Posted December 22, 2008 Report Share Posted December 22, 2008 I'm with Cram post on Musky Hunter as Jim Saric uses the Salmo stickbait (great show BTW). It could be that Canada is served by an agent, like Loomis used to be, and because of this the agent sets the return rules. It is still a bad policy but agents are frequently small, under capitalized operations. Snidley Link to comment Share on other sites More sharing options...
musky_man Posted December 22, 2008 Author Report Share Posted December 22, 2008 Thanks for the advice -- will consider doing just that. -Mark Link to comment Share on other sites More sharing options...
smbhunter Posted December 22, 2008 Report Share Posted December 22, 2008 I got into musky fishing last year and have bought several different baits. I just wanted a couple more for next year and some Salmo baits were on my list, (skinner's in particular), but after reading this I will hold off on getting them. There's nothing worse than having a bait fail on you, especially one that costs a fair bit. I bought a Lucky Craft live pointer a couple years ago and the bait never worked properly. I just took off the hooks and split rings and put them on another lure. $25 for two split rings and two treble hooks seems rather expensive to me. Haven't looked at another Lucky Craft since. Link to comment Share on other sites More sharing options...
Guest Salmo Posted December 30, 2008 Report Share Posted December 30, 2008 I would like to say sorry for all this situations. By the way I inform that the same warranty as for US is existing for Canada also. I hope that all problems and request will be solve soon. At the moment we are talking with our Canadian distributor, who told us that he did not get any e-mail with information about this problem. I would like to ask about some details when it have been sent and on what e-mail address? It will help me to find out what was wrong. I would like to ensure everybody that Salmo always think about every single angler. Every single opinion, this good and bad are very important for us and allow us to progress. Any single request should be solve. If you have any problems with Salmo lures and if there are local problems with our service don’t hesitate to contact our HQ in Poland on e-mail: [email protected] For sure we will help to solve it. Best Regards SALMO Sp. z o.o. 11-036 Gietrzwald 105 D Poland www.salmo.com.pl Link to comment Share on other sites More sharing options...
Roy Posted December 30, 2008 Report Share Posted December 30, 2008 Thank you for that Salmo. This post by you (your company) will go a long way to rectifying this little situation. Have a great day. Link to comment Share on other sites More sharing options...
cram Posted December 30, 2008 Report Share Posted December 30, 2008 Wow -- that's great, Salmo. Link to comment Share on other sites More sharing options...
pike slayer Posted December 30, 2008 Report Share Posted December 30, 2008 maybe their lures just cant handle our canadian fish Link to comment Share on other sites More sharing options...
Roy Posted December 30, 2008 Report Share Posted December 30, 2008 maybe their lures just cant handle our canadian fish I don't think so . They've got some pretty heavy duty fish there. Link to comment Share on other sites More sharing options...
musky_man Posted December 30, 2008 Author Report Share Posted December 30, 2008 Salmo -- I'll be in touch and thanks for getting back to us. I'll pass you the details in an email. - Mark Link to comment Share on other sites More sharing options...
camillj Posted December 30, 2008 Report Share Posted December 30, 2008 Please keep us informed of the outcome ... it is important we share the good news along with the bad ... if only to maintain our own credibility Thx Jon. Link to comment Share on other sites More sharing options...
irishfield Posted December 30, 2008 Report Share Posted December 30, 2008 (edited) Just had to post in the right place aye Mark... ! Edited December 31, 2008 by irishfield Link to comment Share on other sites More sharing options...
musky_man Posted December 31, 2008 Author Report Share Posted December 31, 2008 HI, I will certainly keep you all posted. I believe that most companies want to do the right thing -- just have to be able to get to the right people. Wayne -- the Salmo people posted the same message on the Muskey Hunter Board too -- I am not sure which board triggered the response, but in the end it does not matter. I will post the outcome there as well. I have written them with the details -- so, just have to wait to see what happens. Cheers and best in 2009 to all. Mark Link to comment Share on other sites More sharing options...
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