----- Original Message -----
Subject: FW: Overpricing at Tim Horton's
Interesting!
All you coffee lovers, here's a bit of news for you to check out and pass
along to others
Does this happen at ALL locations?.....I wonder...
Let's see how many of us are actually being charged 23.5% tax without even noticing!
To whom it may concern:
I would like to bring attention to the fact that I'm constantly being overcharged at almost all Tim Horton's
locations, no matter what I purchase on the menu. It seems that either the tax rate is being set way too high or the
cashiers are always pressing the wrong buttons on the cash register. Take my purchase today in Stoney Creek for
example:
I purchased a breakfast wrap combo priced at $3.89. I didn't do any substitutions at all, I simply ordered the combo
with a medium sized coffee as pictured on the sign. The cashier took my order and stated that my total came to $4.80.
This didn't make much sense to me, so I did a quick calculation and noticed that I was charged 23.5% tax! I brought
this to the cashier's attention and she agreed that I was charged way too much and refunded me the different in change
(since I had already paid with debit). It's also important to note that at this point, the cashier explained to me
that this seems to happen quite often, where the total price does not match the listed price of the item plus HST.
A second example of this happening to me: I went to Tim Horton's in Oakville last week (head office to be specific)
and bought a single cookie priced at $0.89. My total came to $1.10. $0.21 tax for an $0.89 order. This is again
consistent with the 23.5% tax amount given in the example above. This time I actually did pay the extra amount
though, because I was in a hurry and left without thinking about what the total price should have been.
I know for certain that this has happened in the past as well, as I quite often visit Tim Horton's for lunch and many
times the total seems to be quite a bit higher than it should, but I have always let it slide because I'm either in a
hurry or don't want to argue with the cashier. From now on though, I'm going to be more vigilant about checking my
total and making sure that I'm not charged 23.5% tax. I will also be forwarding this email on to many of my friends,
as I'm sure they are also being burned by this without knowing. I would highly recommend you have someone look into
this as soon as possible, because as much as I love Tim Horton's, I'd have no problem taking my business elsewhere if
I have to go through the annoying processing of re-calculating my total each and every time and arguing with every
cashier out there.
