Customer Service Experience

[mattybculp]

So I will make this short. Im a big Fan of shimano crucials, stradics, and curados in particular. I broke the tip off my 2 year old crucial, being an idiot and reeling down a snag on a stump and the trying you pop it off. I even lost the broken tip. I live in Peterborough which is convenient, but I drove it down to the Shimano Warehouse here in town they asked we for my name and address and where I had bought it, thats it, no receipt request or warranty paperwork found around the cork or foam required. I was literally in there for maybe 5 mins. Less than 2 weeks later, a brand new crucial arrives in the mail, asking only for a signature ( no shipping or tax charges . Now granted it had foam butt instead of cork which the broken one was and which I prefer, but I can learn to deal. In a world of bad experiences when it comes to "limited" warranties I have had a couple really good ones with shimano, and thus why I would continue to buy their product and dont mind paying $150 + bucks for items when they stand behind them.

[BillM]

Can't beat customer service like that. I had a similar experience with St.Croix after I snapped my Avid about 6inches above the handle on a big pike. $20US for shipping and I had a brand new 1pc rod in my hands in about 2 weeks.

[musky_hunter]

Ur lucky it wasn't a NRX

[mike rousseau]

That's great...

 

It seams to me that more companies are standing behind their products...

 

My family has had 4 st croix rods replaced in as many years... Just have to ship the broken rod to st croix and pay shipping back... Usually $40 total...

[mr blizzard]

Nice to hear a good news story, glad it work out for you.

[lew]

I've dealt with the Perterboro office a few times myself, and each time it was as if I was their most important customer.

[lookinforwalleye]

Ditto on Shimano had a Crucial replaced a couple of years ago no questions asked.

And that is why most of my gear is Shimano and will continue to be Shimano!!!

[bare foot wader]

I've had very pleasant dealings with the folks there, they sent me an unsigned rebate cheque the bank wouldn't cash...so they sent me a new cheque with a ball cap too, great to deal with

 

but most importantly, did you happen to notice that beautiful gray expoxy floor? that would be my handy work lol

[Fish4Eyes]

Customer service is a big component of a successful company, especially in todays competitive market. Good to see and hear that alot of companies have jumped ship.

 

Buying a rod that comes with lifetime warranty is well worth the investment especially in the long term. I bought a 50$ Compre in a sale bin and broke 2 already and had them replaced with no issues.

[fishindude]

I could only hope that if my Shimano gear ever needs service/replacement, I get treated with the same service as you have. Always hearing good things from their Peterborough service centre.

[Ron]

I've had very pleasant dealings with the folks there, they sent me an unsigned rebate cheque the bank wouldn't cash...so they sent me a new cheque with a ball cap too, great to deal with

 

but most importantly, did you happen to notice that beautiful gray expoxy floor? that would be my handy work lol

Hey, I installed the new warranty entrance door.

Edited April 19, 2013 by Ron

[Roy]

The way it should be....Shimano stands behind their rods and Ron stands behind the door.

[Shloim]

I broke a borrowed Clarus rod and had it replaced with no issues.

[bigugli]

Nice to hear they've upped their game at Shimano. Was only a few years back when they would not stand behind the snapped bail wires on their Stradics.