I've had great treatment there as well. Had the side plate come off a few-month old BPS baitcaster and fall into the drink. Called the store from Haliburton (home is in Hamilton where the receipt was) and they said no problem, bring it in on the way home and we'll replace it by looking up the transaction through the credit card record. When I went into the store, the clerk at the service desk looked up the transaction, called a guy at the fishing counter, asked me what pound test and he brought a new reel to the service desk, spooled with line.