They have screwed a lot of customers over out of very expensive products with refunds and warranties and so on. They got me a couple of times for high dollar items, sometimes you have to learn the hard way.
It may be a Canadian company but I believe its based out of Quebec, which we generally have a hard time with anyways. Support the mom and pop and small businesses out there, they actually know about their products! Why are these companies allowed to use government handouts just to postpone the inevitable?
The last company that did this, is now in Mexico! Sounds to me like they are ripping us off.