Wouldn't surprise me either. Last time I ordered from Garden Gallery, pick your stuff on line, pick your pick up time on line and show up, pretty efficient. Who knows how long you have to wait outside because people are using it as "an outing" and can't get their suff together and wander around aimlessly. WB was right, HD was another clusterfuddle inside, fortunately I knew exactly where the rechargeable drill battery was I needed, in and out of the store in about 3 minutes. I wonder how many po'ed people there will be with resident only boat launching.