Sorry to hear about your luck. I was in there 2 weeks ago because a trolling motor I bought from them (5 years earlier) had broken. They were actually very friendly, hooked up batteries outside so we could test it etc. They then wrote down directions for me to get to "Rocky's" repair...unfortunately the helpful young man left one street name out of the directions and I ended up back on hwy 11 heading for Gravenhurst! Took me a while, but I eventually found Rocky's and it all worked out. Either way, I actually found them quite helpful, other than a little careless in recording the directions)