I had the side plate fall off a 2-week old reel... "splash" ...I was in Haliburton and was heading to Hamilton the next day(where the receipt was); I called and explained the situation and the BPS staff person said if I'd bought it on a credit card to just come in and they'd look up the transaction. I did and she did exactly that, had a new reel brought up to the front and issued me a new receipt for the warranty on the replacement. It was top notch service.