I placed a phone order with a company on Wednesday and was told he'd get the item sent right out with FedEx and I'd have it Thursday.
I waited all the next day and it never arrived, then FedEx phoned me Thursday evening to tell me that their driver couldn't find my house. I'm 1 1/2 miles down a dirt road but I'm still easy to find. He confirmed he had the correct address and assured me I'd have it Friday.
Well Friday passed and nothing, so last night I used the tracking # and found where he couldn't find me again so I phoned Fed Ex to see what the heck is going on and was told the driver was on my road but just can't locate my house, even though it's very well marked and the road is in good shape.
I asked why he didn't just punch my address in his GPS and was told he maybe doesn't have one. I then said why didn't he just phone me for directions and was told he maybe doesn't have a cell phone either.
They say now it wouldn't be delivered over the weekend and Monday is a holiday so it'll get here Tuesday. I asked what happens if he still can't find me on Tuesday and received an "I dunno"
What kind of company lets drivers deliver to rural areas without at least a phone when they can't find an address ??...and what happens if the truck breaks down in the middle of nowhere ??
I've always had great service from UPS & Purolator and this is my 1st and hopefully last dealing with FedEx.
And how was your week ??