pidge Posted April 29, 2013 Report Share Posted April 29, 2013 Just giving some credit where I think credit is due. All to often we hear about the crappy service and hardly about the great service others receive. Last Thursday or maybe Wedenday I got a chance to head over to Gagnons in Oshawa for the first time. Now, I;ve driven past this place a hundred times and always looked at it, but never went in. As I entered the lady behind the counter introduces the store and I proceed to tell her I've never poped on in yada yada yada. Great first impression as she says go on and have a look around. I grab my usual bag of black mr. twisters and a few other items. Trout season was this coming Saturday and Ive got zero experience with river fishing. I proceed to ask a fella that was putting items away on the shelf could you help me with a trout set up and he took the time to set me up with my first slip float and roe setup. Well Im glad I asked cause I caught my first rainbow in about 20 years. Just wana give props to the staff at Gagnons in Oshawa. They helped me out and at no time did they make me feel like I was bothering them with probably the simplest of questions I was asking. Hats off to them. Greg, aka Pidge. Link to comment Share on other sites More sharing options...
musky_hunter Posted April 29, 2013 Report Share Posted April 29, 2013 the guys at gagnon's are very nice, customer service is excellent. hard to find another store with the selection they have. Link to comment Share on other sites More sharing options...
Rattletrap2 Posted April 30, 2013 Report Share Posted April 30, 2013 Great to hear. Gagnon's is a bit too far out of the way for me these days, but I did buy my Minn Kota there a number of years back and I too had great service from the guy that sold it to me! Link to comment Share on other sites More sharing options...
mr blizzard Posted April 30, 2013 Report Share Posted April 30, 2013 Glad you posted this. More and more, alot of people seem so quick to criticize but so reluctant to praise or give thanks, sounds like your going to have a great season, bring on the pics Blizz Link to comment Share on other sites More sharing options...
bigugli Posted April 30, 2013 Report Share Posted April 30, 2013 Nice to hear you were treated like a valued client. I get that level of attention from the guys at Grimsby Tackle every time I walk in the door. Link to comment Share on other sites More sharing options...
jayess Posted April 30, 2013 Report Share Posted April 30, 2013 great folks at that store... i've missed out on sales unknowingly by a matter of a couple of days and had sales prices applied after the fact. the guys (and gals) are very social. any time i'm about to broaden my fishing horizon, they act exactly how you describe -- give me some pointers, feel out my pricepoint, and suggest some lures from firsthand experience in the waters i'm about to fish. The only con I have in going there is that I end up spending too long shooting the breeze with them! Link to comment Share on other sites More sharing options...
mirogak Posted April 30, 2013 Report Share Posted April 30, 2013 Been to SAIL right across from them .... big BIG box store Link to comment Share on other sites More sharing options...
ratherboutdoors Posted April 30, 2013 Report Share Posted April 30, 2013 I have never been to the store as I live in Barrie, it's a little too far of a drive for a few fishing items. That being said, I have spent a fair amount of money there. I call them tell them what I'm after they help by making suggestions and then mail it up. Never an order messed up, never any damage, everything as you would expect. They set me up with a Shimano Talora rod (i had a reel), Spin doctor and fly combo which I caught my largest (to date) salmon on, a 23lb King. I am very impressed with the quality of service and knowledge from the staff. Kudos!! Link to comment Share on other sites More sharing options...
lew Posted April 30, 2013 Report Share Posted April 30, 2013 Some of their prices are pretty good too. I bought another musky rod from them a year ago and it was around $60 cheaper than the SAIL store just across the hiway. Link to comment Share on other sites More sharing options...
Angler management Posted April 30, 2013 Report Share Posted April 30, 2013 I go to gagnons for all my needs. even though sail is right beside them with a larger selection, gagnons knows how to treat their customers and keep them happy. Ive even returned items after warranty expired and they still did exchange or credit. Also i would much rather support a small local business thats been around much longer then sail. Their pricing is even better on majority of items i have bought. Link to comment Share on other sites More sharing options...
Lunkerhunter Posted April 30, 2013 Report Share Posted April 30, 2013 i used to get terrible service there, when SAIL opened up i thought no way im going back to gagnons. i have to say i have purchased wayyyy more from gagnons than sail since they opened up and the customer service has been amazing! not sure if it was just coincidence or they picked up there game because the big player moved into town. i always go there now first to see if they have what i need and then go from there if i cant get what i want. its too bad st croix wont sell them rods anymore, they used to have the best deal around for legends. Link to comment Share on other sites More sharing options...
Lunkerhunter Posted April 30, 2013 Report Share Posted April 30, 2013 Some of their prices are pretty good too. I bought another musky rod from them a year ago and it was around $60 cheaper than the SAIL store just across the hiway. from what i hear its because gagnons sold them much cheaper than SAIL that st croix will not allow them to sell there rods anymore Link to comment Share on other sites More sharing options...
lew Posted April 30, 2013 Report Share Posted April 30, 2013 (edited) from what i hear its because gagnons sold them much cheaper than SAIL that st croix will not allow them to sell there rods anymore What a crock that is if it's true. It was a Legend Tournament that I got from Gagnons too, maybe for my next rod I'll go back to Shimano. Edited April 30, 2013 by lew Link to comment Share on other sites More sharing options...
Old Ironmaker Posted May 1, 2013 Report Share Posted May 1, 2013 I tip my hat to the guys at Bills Live Bait and Tackle on Upper James St. on Hamilton mountain. They all make you feel like a somebody. Have never been to Sail, Bass Pro Shop and was at LeBarons when the Outdoors Store was still open Link to comment Share on other sites More sharing options...
pidge Posted May 2, 2013 Author Report Share Posted May 2, 2013 One good turn deserves another. Went back today after a quicky job in Oshawa. Picked up my buddy a slip float after he seen how neat they are. Thanks again Gagnon's. Blizzard: no pics...i know i know. Left the camera phone on shore. I was to affraid of droping it in the drink. Next time hopefully. Link to comment Share on other sites More sharing options...
wormdunker Posted May 2, 2013 Report Share Posted May 2, 2013 X2 for the smaller more personal tackle stores. I'd rather shop the small guys than any big box store! Link to comment Share on other sites More sharing options...
mirogak Posted May 3, 2013 Report Share Posted May 3, 2013 Bet you the end of season sails at Sail kicks butt. Stock up boys. Link to comment Share on other sites More sharing options...
outdoordude Posted May 3, 2013 Report Share Posted May 3, 2013 its a really sweet store I drive 3 hours just to get stuff from them best deals around by far Link to comment Share on other sites More sharing options...
Angler management Posted May 3, 2013 Report Share Posted May 3, 2013 No hst at sail this weekend, but make sure u stop by gagnons before u make the purchase, u might change your mind.... Link to comment Share on other sites More sharing options...
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