I would say that 75% of the staff in there have other careers ie Police officers, Firefighters, Teachers, Business owners... and are not "low income earners" lol.
They work there because the love the sport, (deals don't hurt either) . Not sure about you but when I go into a retail store I sure don't look at the workers as low income earners, I don't know what their financial statements read.
Holding one of the fore mentioned careers and then being exposed to retail/customer service during my 2 year part time stint in the BPS fishing dept was a huge eye opener for this guy/ low income earner LOL... oh the story's LOL...
What happened to you Marcus is lousy and you should say something!
But for the most part the staff in there know their stuff, off course there is always exceptions in any workplace.
GCD what knowledge can you gain by not asking questions of a sales employee that knows the product and has likely field tested it? Listen to what others have to say and then form your own opinion, you would be surprised what you can learn.
RF