Nobody is blaming CTC. Just that the noma brand isn't what it was. My comment on CTC was ask at the return desk if they have a lot of returns on that product then if so move on. My store the manager told to they had issues with one line up of reels and I was trading one in for warranty, they said trade it, return it and go get something else. To me that's good service for me so I'm not going home with a could be bad product.