Yah it's a crap shoot.. my last shipment of parts, that I just received, was again only dinged for 5%, but the buggers in the Mississagua Customs facility kicked it around the warehouse from March 9th to April 4th costing me a customer that I promised finished goods for by March 30th. I thought maybe they thought my import was gun parts based on shape, but they didn't even open the box!