I work at Lindsay Kia in the service department and I am not on commission, salary. We ONLY tell the customer what is needed and when. If the car is not fit to leave (brake pad's less than 2mm and falling apart) we tell them. If they do not do the work we get a signature they refused. You know Dan, must be more than 3mm pad for a safety. The service manager has been calling shops all over including other Kia's and well, our door rate is the lowest around and we have some very high reviews all the time. Not all dealers are bad, trust me. Kia Canada is doing audits to all locations (currently, ours today) to ensure there is no funny business.
Rizzo, sorry the hear this and good luck. I hope you get it all sorted out ASAP!