SirCranksalot Posted July 21, 2015 Report Share Posted July 21, 2015 I sent the following e-mail to Daiwa nearly a month ago and haven't heard a peep!! "I would like to get the following replacement parts for my reel: Part 25 Line roller screw Part 30 Line roller washer Can I buy these directly from you, or do I need to contact a dealer? As a minimum, if the screw is not readily available, I would like to know the dimensional specs for it. i.e thread size and type." Has anyone dealt with a dealer for Daiwa? Any luck? thx Link to comment Share on other sites More sharing options...
BillM Posted July 21, 2015 Report Share Posted July 21, 2015 You shouldn't be surprised you didn't get an answer, email is like snail mail. Easily ignored. Pick up the phone and give them a ring. Link to comment Share on other sites More sharing options...
Beavertail Posted July 21, 2015 Report Share Posted July 21, 2015 Try giving "Aikman's" a call. I've ordered quite a few parts from them in the past, for Abu's as well as Daiwas. If you know the part number he should be able to get it for you. 1 (905) 277-3595 Link to comment Share on other sites More sharing options...
NANUK Posted July 21, 2015 Report Share Posted July 21, 2015 Daiwa never had good customer service in Canada, Lately it is non existent, I don't even see their booth at the fishing show any more. Your best bet is Aikman for Daiwa parts. Link to comment Share on other sites More sharing options...
Lunkerhunter Posted July 21, 2015 Report Share Posted July 21, 2015 Yes aikmans. Had a reel repaired there before and was good service Link to comment Share on other sites More sharing options...
fishindevil Posted July 21, 2015 Report Share Posted July 21, 2015 Yes aikmans is likely the place they repaired a few of my quantum reels & a few Abu reels in the past and they were old but found parts and still to this day they work awesome !!! Thumbs up for aikmans ) Link to comment Share on other sites More sharing options...
SirCranksalot Posted July 21, 2015 Author Report Share Posted July 21, 2015 thx guys. you are a whole lot faster than Daiwa!! Link to comment Share on other sites More sharing options...
craigdritchie Posted July 21, 2015 Report Share Posted July 21, 2015 (edited) Call Daiwa and they will direct you to Aikmans anyway. Aikmans is their service center in Ontario. Daiwa's Canadian operation is just a sales office. Edited July 21, 2015 by Craig_Ritchie Link to comment Share on other sites More sharing options...
SirCranksalot Posted July 21, 2015 Author Report Share Posted July 21, 2015 Try giving "Aikman's" a call. I've ordered quite a few parts from them in the past, for Abu's as well as Daiwas. If you know the part number he should be able to get it for you. 1 (905) 277-3595 thx for that #, just called them and re-ordered. I should have the parts in my hand in a week for about $10 Link to comment Share on other sites More sharing options...
MCTFisher9120 Posted July 22, 2015 Report Share Posted July 22, 2015 (edited) As the other guys said Aikmans is the way to go. Unless it's Shimano no other brands really have good warranty/part centres up here. Rocky's and Aikmans take care of Quantum,Okuma,Daiwa,Abu,Pflueger and Mitchell reels. Edited July 22, 2015 by MikeTheBassFisher Link to comment Share on other sites More sharing options...
NANUK Posted July 22, 2015 Report Share Posted July 22, 2015 Mike's Reel Repair in BC is also an authorized service centre with awesome customer service. Some times it is cheaper to pay shipping on small items from BC than to drive to Aikman in Mississauga. Link to comment Share on other sites More sharing options...
SirCranksalot Posted July 22, 2015 Author Report Share Posted July 22, 2015 why not get Aikman to ship/post? They are doing that for me. Link to comment Share on other sites More sharing options...
NANUK Posted July 22, 2015 Report Share Posted July 22, 2015 (edited) I have had much better service from Mike's. They also stock a lot more parts and accessories, power handles. Upgrade kits like better bearings and drag washers, I can look it up on their website before ordering, Edited July 22, 2015 by stonefish Link to comment Share on other sites More sharing options...
lew Posted July 22, 2015 Report Share Posted July 22, 2015 Some times it is cheaper to pay shipping on small items from BC than to drive to Aikman in Mississauga. I needed a power handle for a Calcutta TE and it was cheaper to order it from Shimano & have it shipped from their outlet in California than it was to order from Gagnons in Oshawa and have it shipped 75 miles north to my place. Sometimes it's cheaper to order from a long ways away rather than local. Link to comment Share on other sites More sharing options...
Canuck Posted July 23, 2015 Report Share Posted July 23, 2015 I guess it must have been better a few years ago. I had a couple parts break on my Sealine level wind and emailed Diawa. About a week later an envelope arrived in the mail with the parts. No invoice just a packing slip. No duty because the packing slip said warranty replacement parts. Link to comment Share on other sites More sharing options...
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