Terry Posted March 16, 2011 Report Share Posted March 16, 2011 I broke the plug end of my Marcum color underwater camera it was totally my fault and well past warranty I emailed them to get a part number and to find out where/if I could buy a replacement part Well they were quick to answer the email and asked me for my shipping address as they were going to ship me the part for free even free shipping they sure didn't have to do that, but they did my hat is off to them. great service and I would say the best color underwater camera on the market today I am a happy camper thanks Marcum we need more companies to follow their lead Link to comment Share on other sites More sharing options...
DRIFTER_016 Posted March 16, 2011 Report Share Posted March 16, 2011 Last year I had to send in my LX-5 for an issue and also had great service from them. :good: Link to comment Share on other sites More sharing options...
irishfield Posted March 16, 2011 Report Share Posted March 16, 2011 Man... if they only knew your "history" !! Link to comment Share on other sites More sharing options...
Terry Posted March 16, 2011 Author Report Share Posted March 16, 2011 what of breaking things..LOL what are you saying....LOL Link to comment Share on other sites More sharing options...
misfish Posted March 16, 2011 Report Share Posted March 16, 2011 Man... if they only knew your "history" !! Now that right there is funny. He even breaks pedistal seats too. Link to comment Share on other sites More sharing options...
icefisherman Posted March 16, 2011 Report Share Posted March 16, 2011 Yes Terry, Marcum has been well known for their great products and for top customer service as well. Couple years ago I dropped and broke the charger for my LX-5 ...called them, told them the story, asked where can I buy new one......same thing they asked for my address and sent me a new charger free of charge and free of shipping charges too.... Can't ask for much more from a company. Cheers, Ice Fisherman Link to comment Share on other sites More sharing options...
crappieperchhunter Posted March 16, 2011 Report Share Posted March 16, 2011 Thx for posting this Terry. Someday I'm going to upgrade from my Vex FL8...and things like this really have me thinking about going Marcum next time. After the brutal/none existent customer service I just experienced with bass pro in Vaughn it is nice to hear a GOOD customer service story. Link to comment Share on other sites More sharing options...
misfish Posted March 16, 2011 Report Share Posted March 16, 2011 Thx for posting this Terry. Someday I'm going to upgrade from my Vex FL8 Let me know when you do Steve. Im sure a Tims card wont do though, Im sure. Link to comment Share on other sites More sharing options...
crappieperchhunter Posted March 16, 2011 Report Share Posted March 16, 2011 I'll keep you in mind Brian. When I part with my stuff I figure I have gotten my use out of it and my moneys worth...so I usually don't try to get rich. A Tim's card just might be the ticket. Link to comment Share on other sites More sharing options...
Tdel Posted March 17, 2011 Report Share Posted March 17, 2011 I also had a great experience with Marcum customer service. The Marcum product I bought was missing a part and after contacting Marcum customer service the item was at my door step two days later. Takes longer than that for me to send a letter to Hamilton. Tom. Link to comment Share on other sites More sharing options...
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