I've only had a positive experience with BPS in terms of customer service. I had a reel fail while up in the Minden area; the problem was the receipt was at home. I called them from up there and was asked if I'd purchased it using a credit card; I had so they said no problem, stop in on the way home and they'd access the purchase via the credit card. I went in, she printed-up a duplicate receipt and had a new reel brought over from the fishing department. Needless to say, I was more than happy since it's about an hour from home to BPS.