So, years ago, when I worked downtown, we had Bell as our ISP. The system, to say the least, was sporadic and completely unreliable.
One day it went down and my boss called Bell for tech support. After well over an hour talking to various techs, she was put on hold and the call was dropped. Angry she was, oh yes.
She called back and again, more than an hour with the tech, the tech asked here if she could hold. Her response was no, I won't go on hold as the last time you people put me on hold, the call was dropped. Response from the tech (who was off-shore)...
"Don't worry, I'll be with you until we kill the goat". @GBW can verify!
HH