I tend to agree, but when you're talking about an almost $300 reel that breaks the 2nd day you use it I want it replaced or fixed at no charge.
My scenario is a lot different than, say for example, someone who busts the plastic lip off a $6 lure bouncing it off rocks then whines about not getting any satisfaction from the company.
In that case I'd probably tell that person to suck it up, quit your whining, and buy another lure.
Just saying...