PatrickGG Posted November 25, 2008 Report Share Posted November 25, 2008 (edited) Mid-summer i purchased a a Luckycraft Chartreuse Shad PT65-250CRSD Sp which costed me little over 26 Bucks which i used the lure maybe twice so far and noticed the lure was not suspending, so off i went sending a e-mail which i got no reply, i manged to get there 1-800 number and called them and got through, they put me on hold numerous times and in the end they did not want to pay for postage and when they asked me if i had a receipt and told them no they did not want to honor there product, over the years i had numerous tackle issues with rapala, mepps and cotton cordel strike king which all valued there customers and honored there product even though i had no receipt which in the future makes more easy going in purchasing product from a company that has awesome customer service, as for LuckyCraft i dont think i am ever going purchase any of there products again. Edited November 25, 2008 by PatrickG Link to comment Share on other sites More sharing options...
e-z-out Posted November 25, 2008 Report Share Posted November 25, 2008 Sorry to hear that Patrick i've never had any issue with any of the companys you listed. I have returned numerous lures and always get top notch service. I wish you luck if you deside to fight it. If i buy another Shad pt65-250CRSD SP i will save the bill for you if you'ed like. Link to comment Share on other sites More sharing options...
Gerritt Posted November 25, 2008 Report Share Posted November 25, 2008 ouch... dude that sucks.. be persistent... ask to speak to a manager, and that managers manager if need be.. also ask for names.. making the subordinates think of their responsibility in the resolution process.. Good luck man! G Link to comment Share on other sites More sharing options...
tonyb Posted November 25, 2008 Report Share Posted November 25, 2008 Just to clarify, you are talking about Lucky CRAFT not Lucky STRIKE right? Customer service these days is pure crap generally, here are some helpful tips to get what you want. http://www.cbc.ca/consumers/market/files/s...es/complaining/ Link to comment Share on other sites More sharing options...
Gerritt Posted November 25, 2008 Report Share Posted November 25, 2008 Another avenue you could pursue... our very own David Chong is on their pro staff... perhaps he knows someone that can resolve your issue.. Hopefully he will chime in.. G Link to comment Share on other sites More sharing options...
PatrickGG Posted November 25, 2008 Author Report Share Posted November 25, 2008 (edited) Dave was the first guy i P.M'ed after the phone call, hopefully he comes on line sometime soon for he has been off line for a while. Edited November 25, 2008 by PatrickG Link to comment Share on other sites More sharing options...
forrest Posted November 25, 2008 Report Share Posted November 25, 2008 I know it was $26 but how many people throw away their tackle receipts? A lot. Using the "no receipt" excuse for a lure that is obviously defective is lame, lame, lame. If it was not that excuse it probably would have been another excuse. I had some free time last week and went through the customer service headaches with 3 companies: 1) Bass Pro: gave a band-aid fix. They still do not understand the issue 2) Delta faucets: The only thing worse than this company is a company that does not answer mail. The Canadian customer service was good...US BAD. 3) Offshore planers: after a few emails they were able to solve the issue (I am happy too!) 4) Carpet World, Whitby, Ontario. OK...this was a few years ago. A buddy of mine and myself would equate these guys to shysters at best, con-men at worst and most certainly liars. Say good-bye to my business and others. forrest Link to comment Share on other sites More sharing options...
David Chong Posted November 25, 2008 Report Share Posted November 25, 2008 I'm sorry that you had a bad experience with head office! Lucky Crafts are top quality lures which are usually bang on! Patrick, please check your PM's hopefully I can find a solution for you! Cheers, Dave Link to comment Share on other sites More sharing options...
misfish Posted November 25, 2008 Report Share Posted November 25, 2008 The one I had,the S/S braid line that runs through the body broke on a smallie. poop happens. Good on ya David for helpping him out. Link to comment Share on other sites More sharing options...
highdrifter Posted November 25, 2008 Report Share Posted November 25, 2008 Pat weren't we talking about this the other day??! I have a couple slender pointers that I carry with me but for some reason, they don't work well... I think because the lure is expensive we believe that they should work flawlessly, but it's not always the case.. Bummer dude. You free this weekend?! HD Link to comment Share on other sites More sharing options...
PatrickGG Posted November 26, 2008 Author Report Share Posted November 26, 2008 (edited) Pat weren't we talking about this the other day??! I have a couple slender pointers that I carry with me but for some reason, they don't work well... I think because the lure is expensive we believe that they should work flawlessly, but it's not always the case.. Bummer dude. You free this weekend?! HD Yea thats is some what true, i had a couple of X-rap slashbaits go back cause the sink rate was way to fast compared to others i own, must be luck on my part to pick the runts of the litter, P.m sent about this weekend. P.S Thanks for the help David Edited November 26, 2008 by PatrickG Link to comment Share on other sites More sharing options...
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