Before you buy a new product or service.....

[Big Cliff]

Over the last few years I have started doing a bit of research before I buy anything significant be it a product or service and one of the things I have started to do is call their customer service/technicial support lines.

 

I have found many to be exceptional in providing technicial support/customer service (a company called Cutco is one such company, lifetime warranty on their products and they mean it and support it) but I have also found several to be almost impossible to deal with. Dropped calls, long waits, technical staff that either don't have a clue or don't care. Sometimes you can't even get through to a person or if you do, they promise to get back to you and you never hear from them again. (Bell Sympatico, GM, are you listening?)

 

Anyway, I have found it to be a really good measure of what I can expect from a company and/or their products and just thought I'd like to share it. might even save someone some money or frustration!

[BillM]

What do people expect when 80% of all the call centers are located in either Quebec of India? Outsourcing is definitely cheaper for a company, but the QOS has gone downhill considerably.

[Photoz]

All I ask is that they speak good enough English that I can carry on a decent conversation with them . . . . . ARE YOU LISTENING SYMPATICO?? When you are asked right at the start which language you prefer, and you choose ENGLISH, why do you, nearly 50% of the time, get someone with an accent so heavy that you have to ask them 3 or 4 times to repeat themselves? Although I realize they need a job too, and very well may be very good at what they do, I often just hang up, and try again, hoping to get someone I can understand. I KNOW that's rude, and NOT the technician's fault, but what are you to do, if you simply cannot understand them? The call centre is in New Brunswick, at least that's Canada!