Update on my dealings with Kobo

[Big Cliff]

Well, being the stuborn old bugger that I am and being that Sue really liked her Kobo and had her heart set in the new Kobo Vox, I decided to give it one more try.

 

Yesterday after leaving a message on their receptionests voice mail and not getting any response from her, I dialed the Toronto office number again but this time went into their directory by name. Since I didn't have a name to work with I just started entering random letters until the automated system gave me a name and told me to press star if this was the person I wanted to talk to.

 

Good, now I had an idea of the format for their extension numbers! I just kept calling and entering extension numbers in sequense. It took several attempts but I finally got a person to answer the phone and after explaining my problem they forwarded me to a very nice young lady named Erin.

 

Erin was very helpful, apologized for the problems we'd experienced and within a matter of about two minutes was able to confirm that yes they had in fact received our order and the unit would be shipped as soon as they could. She then sent me a very nice email confirming our conversation.

 

Thank you Erin! I have now earned enough brownie points to go hunting or fishing just about anytime I want for the rest of this fall!

Edited November 1, 2011 by Big Cliff

[Beans]

WTG Cliff !!!...Damn irritating when you can't get a decent answer the first time...

[mercman]

Cliff

It pays to be a stubborn old coot !!! I know, cause i am one too.BTW, still waiting for a visit from you know who.

 

 

[ccmtcanada]

That's great news Cliff

[wallyboss]

http://ca.news.yahoo.com/indigo-books-music-sells-kobo-e-reader-rakuten-220735881.html

 

 

Here's a bit of news on Kobo.

[Big Cliff]

Sue got her new VOX delivered yesterday, she loves it, my biggest consern now is what is service going to be like if she ever needs it! Time will tell.