Hi all,
Heading to sunnier weather for a 2 week break in January.
Last year, same destination, we used Priceline.com. They offer an $11 a day CDW (collision damage waiver). It seemed reasonable and after a quick scan of the Terms and Conditions I ticked the 'I Agree' box and that was that. Thankfully I never needed it and the holiday passed without incident.
This year I chose to use Priceline again. However, I scanned the Terms and Conditions of the CDW a bit closer and to my horror realized that SUVs and 4X4 are not covered by the insurance they offer, hence read the small print in the title.
I called Priceline and confirmed it with a very sulky customer service representative. I suggested that they should make this clearer to people taking out this insurance, he replied that the website probably won't let you buy it if it is not applicable, I pointed out that this was not the case as I had rented a Mid-size SUV in January for the same trip and I have the credit card bill to prove that it was accepted for my rental even though I was not covered. Then the bugger just started lying, saying it had changed from last year and will not allow that to happen, I called him on that as it very much did just accept it again on a booking I had just made that day and subsequently cancelled. POS!!!
No sorry, no nothing, just lies and attitude!
So I decide to check Dollar Rental cars direct, as this is the company the Priceline website had hooked me up with for this year's trip. Well would you believe it, so much for Priceline's claim to get the best deals, ITS EXACTLY THE SAME PRICE FROM DOLLAR IF BOOKING DIRECT WITH THEM.
So I ask about Dollar's CDW coverage, they call it Loss Damage Waiver and it is a buck more with them @$12 per day but you are covered if you rent 4x4 or SUVs( Antigua's roads are bad so I prefer the larger vehicles).
I call the Dollar customer service and they confirm I am covered in my vehicle choice, I ask them to send me the policy/coverage in detail so I know exactly what I am buying and what things exempt coverage. I get told that I'm 100% covered. I ask again for the complete breakdown and am told that they can't supply me with a breakdown but I will have to call the actual branch in Antigua for details!!!!????
I question how it is they will sell me something without knowing what it is they have just sold me, after a long pause the only thing the customer service rep could say was, "well you can always decide to take it off the price of your booking when you get to the check out in Antigua". stinking RIDICULOUS!
So I get on the phone and call the airport rental desk of Dollar in Antigua. I get the same and even sulkier response that I'm 100% covered. I explain that i'm not 100% satisfied and for my peace of mind would like to see the policy breakdown in detail including the small print. I am told that I will have to email
[email protected] and they will send me the details I have requested, the phone was literally disconnected/hung up, no "thank you", "anything else sir?", "have a nice day", just "CLICK….drrrrrrrrrrrrrrrrrrr". WOW!
So I get an email this morning from Dollar, Antigua. (copy and pasted below)
Goodmorning, Mr. Baker
The LDW, is a lose damage waiver, that means you are covered for any accident 100%, accept if you were drinking alcohol while you were driving, anyone who was driving the vehicle who was NOT authorize to by the company and negligence, but if you hit another vehicle you are fully responsible for all damages to the other persons vehicle .
Thank you for choosing Dollar Rent A Car
Miss Jolly
So there you go, a comprehensive breakdown of the insurance policy!
Unreal!