Any time that happens ecmilley just get the manager or demand to speak to one befor you blow your top watch how fast they help you out.
My pops blow his top there last year and lets just say the sales person is no longer working there.
It's there job to help us out we are the ones spending good money for the gear.
Do your job or find another line of work.
So far i've never had a problem with BPS but for my money i like La Baron they are smaller and always call you when your gear is in stock.