I'm pretty ticked right now.
Bought a new touch screen Sony VAIO in October, so 3 months ago, and I have never had as many problems with a laptop in my life. Then today, it crashed - HARD. I had to call Sony Support as I could not do anything. He walked me through a complete Recovery, only the recovery was basically a "start fresh" and I lost EVERYTHING. All my photography and everything else I had on the computer.
I voiced my discontent and he said that Windows 8, and running on Sony in particular, have had immense problems like this with it crashing the hard drive, but they have a "patch" now and it should fix it in the future. I said if you had a patch to fix this, why not send all Sony customers an email or some kind of info online somewhere, telling them that your hard drive might crash and patch it before it happens? He said he was only the "tech help" and it was not his problem.
Nice customer service!!!
Okay, rant over.