Photoz, I'm on the Ultra High Speed plan, it includes the Security stuff.
I realize that there are Whiners and Complainers, about everything, but I've only ever dealt with Sympatico. Any problem (very few) I've ever had, was actually due to errors on my end of things.
The Ultra High Speed includes a wireless router, that allows me to sit out by the pool (not today) and use a laptop.
My speed blows anyone on Rogers, etc., out of the water, it even surprises the Sympatico techs.
It relies on your line quality and distance from the main gear. I've had Bell install new line from house to the box out back and (lucky for me) I'm less than 1000' from main stuff.
There are several free sites that will give a report on your upload and download speed, I've used them to compare speed with others from To to Van.. I win every time.
I figured the security package they offer was worth it, when considering conflicts, updates, etc..
I have two kids that use the Net, under my heavy hand, and I've never had problems with viruses etc. thanks to Sympatico Security (and me).
Enjoy.