Big Cliff Posted February 26, 2012 Author Report Share Posted February 26, 2012 It takes a special personality to be able to deal with such a wide range of customers under ever changing conditions and keep everyone reasonably satisified. The good operators are the ones that have that ability, or at least they make you feel that they have really tried! Understanding that for many this weekend trip they are on is a once a year thing and many have had to save just to be able to do it. Naturally they want it to be something special so when you run into an operator that isn't willing to go out of their way to make this the weekend you've dreamed of, well it kind of leaves a sour taste in your mouth. Saddly, from the reports I have read so far Snowfari is one of the operators that view customers as a nusiance and all they want them to do is hand over money and shut up. Will their reputation put them out of business? Not likely, there will always be the uneducated or the first timers that don't know any better. It is a shame that many will be turned off from the experience and may never venture out on a trip like it again. Link to comment Share on other sites More sharing options...
johnnyb Posted February 27, 2012 Report Share Posted February 27, 2012 Well the kijiji ad for an icefishing bungalow business in NorthBay happens to have the same phone number as Snofari.... Good report...as others have said, having the bungalow in a poor location doesn't make sense. Great example of how attitude makes or breaks a trip. Link to comment Share on other sites More sharing options...
asdve23rveavwa Posted February 27, 2012 Report Share Posted February 27, 2012 Well the kijiji ad for an icefishing bungalow business in NorthBay happens to have the same phone number as Snofari.... Good report...as others have said, having the bungalow in a poor location doesn't make sense. Great example of how attitude makes or breaks a trip. It would be great to see someone take over that business, and, run it properly. Alot of damage has been done, so obviously a name change would be the first order of business. Like others on here have mentioned, it truly is a customer service venture. Link to comment Share on other sites More sharing options...
Big Cliff Posted February 27, 2012 Author Report Share Posted February 27, 2012 It would be great to see someone take over that business, and, run it properly. Alot of damage has been done, so obviously a name change would be the first order of business. Like others on here have mentioned, it truly is a customer service venture. Yes, and it would make a lot more sense to delay renting huts out by a week or two and then putting them in locations where the customers are more likely to catch fish. True you might loose one or two weekends of revenue but you would build a client base that would come back year after year and a reputation that would keep your huts full all the time. You could probably raise your rates a bit to compensate for the lost weekends at the beginning of the season. Most of the people I know would gladly pay an extra $25.00 for a weekend if they knew they were likely to get some good fishing in as opposed to catching mud puppies all night. Link to comment Share on other sites More sharing options...
bramptonjerry Posted March 7, 2012 Report Share Posted March 7, 2012 was driven by them on my way out this week-end, their huts are way too close to shore(almost seems like you've just left the shore) was told they never move their huts all season, we were taken out approx 5 kms past their location and put on fish. What they are best at is advertising on the net Link to comment Share on other sites More sharing options...
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