Another Great Customer Service Story! Eureka Tents

[RangerGuy]

Had to share this, I have a 5-6 year old Eureka Timberline 6XT Outfitter tent. The last time I used it was up in Sault Ste. Marie,

when I was setting up the tent one of the cross member poles snapped on me. It was quite windy that day, one of the ground pegs pulled out

while I was clipping the tent to the poles. I had nobody to hold the tent as I was alone.

 

When I got home I called Eureka and explained to them what happened. They in return shipped me not 1 but 2! replacement

poles.. No questions asked! I didn't even have to ship the broken pole in for warranty inspection.]

 

This is the best tent I've ever owned, never leaks and still looks brand new even after 6 years of use!

 

Thank you Eureka for the great service!

Edited September 26, 2013 by RangerGuy

[woodenboater]

now that's GREAT service ! such a simple thing to do and they have a customer for life plus the good word that will spread.

[MCTFisher9120]

Good to hear, we sell Eureka Tent's at the shop and used the Northern Canyon 6 myself this past June and August. Great tent, love the cabin style. Might have to spend some $$ but down the road warranty is nice to hear! Glad they took care of you.

[wormdunker]

Always nice to hear about good service! Thanx