Cudz Posted August 2, 2013 Report Share Posted August 2, 2013 (edited) I broke 1ft of the the tip off my 7' MH veritas while casting a 1/2 oz spinnerbait. It was the rod's first cast of the day. That has never happened to me before. I have broken loads of rods before in about 30 different ways but never on a cast. The rod carries a 5 yr warranty and I took it back to BPS and the guy told me I would have to deal with manufacturer because it was over the 30 days. I told him no way. I refuse to pay $20 to ship it to them. He then phone the guy in the fishing dept. I think his name was Mike and he said do an exchange. So I got the exact same rod. Hope this doesn't happen again. BPS customer service comes through yet again for me. That is two broken rods and two replacements. Edited August 2, 2013 by Cudz Link to comment Share on other sites More sharing options...
Richie Razor Posted August 2, 2013 Report Share Posted August 2, 2013 Abu rods and breaking, what's new. Good to hear they swapped it out for a new one right there, this taking the rod or reel to the manufacturer within the warranty period on your own dime is bull. You get as so much a scratch on the face of your driver bought from Golf Town and the'll jump through hoops to exchange it or at least send it back to the service depot on their own dime and lend you a replacement at the while there. About time other places, especially in the fishing industry adopt a similar customer service policy for items still under warranty. Link to comment Share on other sites More sharing options...
bare foot wader Posted August 2, 2013 Report Share Posted August 2, 2013 good to hear, I have always found the managers at BPS to be very accommodating and will go the extra mile to keep the customer happy.....the people at customer service are not empowered so can't really blame them for that Link to comment Share on other sites More sharing options...
hirk Posted August 2, 2013 Report Share Posted August 2, 2013 (edited) Abu rods and breaking, what's new. Good to hear they swapped it out for a new one right there, this taking the rod or reel to the manufacturer within the warranty period on your own dime is bull. You get as so much a scratch on the face of your driver bought from Golf Town and the'll jump through hoops to exchange it or at least send it back to the service depot on their own dime and lend you a replacement at the while there. About time other places, especially in the fishing industry adopt a similar customer service policy for items still under warranty. You think Future shop would just give you a new tv etc.? Retailers don't make the product, set warranty policy or determine whether a claim will or will not be honored, thats why you have to return most anything to the manufacturer. You realize that if a retailer exchanged something and the manufacturer denied the claim that the retailer has then paid for a product and has neither money or a saleable item to show for it? ergo the reason its common to have to deal with whoever provided the warranty. Edited August 2, 2013 by hirk Link to comment Share on other sites More sharing options...
Richie Razor Posted August 2, 2013 Report Share Posted August 2, 2013 (edited) You think Future shop would just give you a new tv etc.? Retailers don't make the product, set warranty policy or determine whether a claim will or will not be honored, thats why you have to return most anything to the manufacturer. You realize that if a retailer exchanged something and the manufacturer denied the claim that the retailer has then paid for a product and has neither money or a saleable item to show for it? ergo the reason its common to have to deal with whoever provided the warranty. In response to your scenario, 110% yes!!! if I buy a TV from Future shop within a certain period of time (30 days or longer with extended warranty) then I can bring that TV back for at least an exchange if it clunks out on me. I think you do not have any idea of how some systems work within retail – the reverse logistics involved when a customer brings back a defective product to the point of purchase, in some instances (like Future shop and Best buy) there are channels to send that TV back to the manufacturer or a 3rd party that will fix the product, resell it or even destroy it, after the customer leaves with a similar or an upgraded product. Retailers are becoming more understanding of how valuable their customers are, and have systems in place to make the customer experience more pleasant when returning products for warranty issues. It’s about time that the larger retailers in the fishing industry adopt some of these policies as customer acquisition and retention becomes more and more varied and challenging to maintain especially in the GTA with so much competition. Edited August 2, 2013 by Chotchkies House Link to comment Share on other sites More sharing options...
musky_hunter Posted August 2, 2013 Report Share Posted August 2, 2013 get to know your local retailer and they will always try there best to satisfy you... in the end you both are happy@ Link to comment Share on other sites More sharing options...
bare foot wader Posted August 2, 2013 Report Share Posted August 2, 2013 larger retailers have an easier time absorbing returns/warranties than small businesses, it is what it is...a lot of returns are basically just customer abuse returns i try to shop with locally owned businesses first but if not, the large box store with the best return/warranty policy tends to get my business...ie: not all fishing stores honour shimano over the counter warranty Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now