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Not Impressed With ABU Service


solopaddler

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So just to clarify...

 

1. You talked to a bunch of different folks and - low and behold - Abu (the company that made your reel) was the only one to reply? Sounds reasonable so far.

 

2. They recommended someone to take it to... still good... we're unsure if you bothered to phone that company in Orillia to inquire as to how the process actually works with Abu products brought in for repair... still on the right track?

 

3. Your friend is now in on it, badgering a poor Rep for some odd reason. Not sure if he was in Malaysia turning screws on your particular reel but alas, he may be the one to blame.

 

And 4. You haven't seemed to bother trying to bring it back to where you bought it... a big box company that is typically worth their weight in salt when it comes to returning stuff...

 

Good luck I guess... try Shimano next time maybe?

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