BPS?

[MarcusDiGiovanni]

god too know knowones pounding me , I will no doubt. I think this threads getting a little out if hand soooooo....

[bpsbassman]

Good Day!

Well I haven't been around here much lately, retirement has been taking up too much time (guess I surfed more at work than I realized).

I came home on Sunday night after two "Gong Show" days at BPS. The parking lot and the store were absolute chaos!

I thought that I would sit back and relax and decided to check the board and immediately came across this thread. Needless to say that I went to bed extremely pi$$ed off and frustrated.

Marcus you have every right to be upset and you should have gone to see the MOD (Manager On Duty).

What I find extremely frustrating though, is knowing of the dedication of my fellow fishing associates. Crap happens sometimes, but I have a lot of respect for their knowledge and work ethic.

We have somewhere in the neighbourhood of 30,000 skus in the fishing dept alone and it is a challenge to know where everything is (especially when they move around sometimes) and also to be an "EXPERT" in all fishing disciplines from fishing for bass, walleye, Musky, Pike, Perch, Salmon, Trout, Carp and yes even swordfish, 'cuda and what ever anyone else is targeting. Also Ice Fishing (which I am totally ignorant of (sorry) and Float Fishing which I tried for the first time this fall.

I apologize to those that feel we should know everything. Crap, I learn stuff from customers all the time!

Its funny though, that every time one of these posts shows up, its the same two or three that come out of the wood work to bash the store.

I have seen so many associates delay their lunch, miss breaks and even stay over half an hour (unpaid) after their shift to ensure a customer is satisfied that these kinds of threads really pi$$ me off.

I too support local tackle shops (and drop too much money in there as well), but have also been ignored in some of them while the local "Good Ole Boy's Club" gathers in the corner. Such is life.

If you think you're getting poor service you need to speak up and be heard by the MOD. BPS stresses Customer Service in all their training. You can't fix what you don't know about.

Have a Good Day!

Signed,

A Dumb Ass BPS employee.

[Roy]

Needless to say that I went to bed extremely pi$ed off and frustrated.

Marcus you have every right to be upset and you should have gone to see the MOD (Manager On Duty).

 

I feel your pain Roger. I know how dedicated a man you are to whatever endeavour you undertake. Whether it be work, family, fishing, music or whatever. Bass Pro Shops is a very large and well run organization. You and I are both old enough to know that the bigger you are, the more often you'll be criticized....rightly or wrongly.

I don't go to the BPS Vaughan store very often because it's really quite a distance for me. The times that I HAVE been there, I have always been impressed by the service. But then again, in all the years that I've been dealing with the public, I honestly cannot remember ever being ill-treated by any retailer. It might boil down to attitude.

Anyhow, you have a great day Roger and remember what Tennessee Guy posted.

[kentooley]

I've had more good experiences than bad at the Vaughn store. When it comes to bass fishing, I don't like the fact that they don't carry my favorite tubes,(I get them at Lebaron), I don't like when the sales guy hasn't a clue about rattles and how to use them. I don't like standing there like a stooge as sales people walk past me and don't offer help. I was beginning to think it was a ploy to get me to wander around and spend more $$$.

Then it struck me, BASS FISHERMAN ARE STUPID!!!. So they hire people to service stupid people. So I wait for bad advice , drop $100.00 on lures that haven't caught me squat. At this point I've already exchanged my basket for a cart. Thank God for those things that give money on command.

 

The guys in the fly shop on the other hand are polite, give you the time of day, and make you feel like a somebody. Then I looked at the prices on those Simms because they didn't have the Orvis waders in my size and I bought a pair of fleece gloves instead. Gotta tell you though, this gentleman in the flyshop steered me to the other side of the store and I bought a pair of breathable waders that I've worn for the last 2 seasons.

 

On my way out, I got treated like royalty and felt like it to.

 

Hat's off to most of the people that represent BPS.

 

I like the place .

 

PS I've been drinking all night.

[OhioFisherman]

The only one I have been to is the one in Auburn Hills Mi. and it`s been about 4 years ago now since the last trip there. Never had a problem there or with Cabela`s in Dundee Mi.

 

Different for me though, a geezer, fishing only, I know what I want when I get there so don`t need help.