Leecher Posted July 24, 2008 Report Share Posted July 24, 2008 Guys, Guess my input really made an impact on Pure Fishing's decision to ship me a replacement bucket at no charge and without returning the purchased product. I still can't believe it In my reply yesterday I mention that the product had already been used and that 3/4 of the minnows were gone....... and if I ship it to them, that the rest of the content would leak ...... the messenger would wonder where the smell was coming from Just got a reply today that they will ship me a new bucket ..... this is amazing and just can't believe it When I get the new bucket delivered, will post another thread to let you know about it. Most importantly, want to thank mekissa for providing the link in the other thread..... Thank you my friend. Leechman Link to comment Share on other sites More sharing options...
Rich Posted July 24, 2008 Report Share Posted July 24, 2008 Good stuff. Let us know how it pans out. Link to comment Share on other sites More sharing options...
Leecher Posted July 25, 2008 Author Report Share Posted July 25, 2008 I will for sure. LM Link to comment Share on other sites More sharing options...
oncogene Posted July 25, 2008 Report Share Posted July 25, 2008 good 4 you! I sent a complain about the leaky bucket and the juice turning completely dark brown/black after 1/2 a year.... never got a reply back Link to comment Share on other sites More sharing options...
Leecher Posted July 25, 2008 Author Report Share Posted July 25, 2008 good 4 you! I sent a complain about the leaky bucket and the juice turning completely dark brown/black after 1/2 a year.... never got a reply back That is strange that they did not reply...... Was it at the following link that you replied to: http://www.berkley-fishing.com/about_contactinfo.php For me sure did not take long to respond. Leechman Link to comment Share on other sites More sharing options...
oncogene Posted July 25, 2008 Report Share Posted July 25, 2008 yeah it was that same link, thanks Maybe i'll try again..... Link to comment Share on other sites More sharing options...
glirw Posted July 25, 2008 Report Share Posted July 25, 2008 I actually think that a sign of good customer service is when they help you before you go and rant on a message board, because although they helped you this time, not everyone is going to rant online like you successfully did, and so many people will remain unsatisfied. When they decide to help you after you've given them bad PR, then they're just doing damage control, but the underlying problem will continue to exist. Link to comment Share on other sites More sharing options...
brickNblock Posted July 25, 2008 Report Share Posted July 25, 2008 WTG and great news for you Bud! I still dont buy the 'GREATNESS:" of this product yet as opposed to the regular bagged Gulp. Just the same....good for you. Link to comment Share on other sites More sharing options...
walleyemen Posted July 25, 2008 Report Share Posted July 25, 2008 i had the bucket leak on me to, as well as the bagged gulp, kinda melting into big blobs, sent them a message as well and they are sending me some new pproduct to replace all i had lost, the best bet for the gulp in the bucket is to buya really good sealable container to put it in, Link to comment Share on other sites More sharing options...
forrest Posted July 25, 2008 Report Share Posted July 25, 2008 Mine leaked like a seive so I threw mine in a glass jar....still managed to stink up the place with it! They really do need to come up with a reusable container for the stuff and sell it off the shelf in a bottle. forrest Link to comment Share on other sites More sharing options...
Leecher Posted July 26, 2008 Author Report Share Posted July 26, 2008 Mine leaked like a seive so I threw mine in a glass jar....still managed to stink up the place with it!They really do need to come up with a reusable container for the stuff and sell it off the shelf in a bottle. forrest forrest, as soon as I get the new one in the mail will check for leaks for sure. I'm still surprise that they are going to ship me a new bucket and sincerely think it was a bad batch that was produce but until I receive it can't say.... like the old saying "I'll believe it when I see it". If it leaks, will transfer the content into another container and send them another message so that they keep working at rectifying the problematic bucket and also has a reminder that the bucket does not meet their long-standing reputation for producing the finest in fishing tackle. Don't know how long it's going to take to get to my place but will post another thread of the outcome. Leechman Link to comment Share on other sites More sharing options...
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