sorry to hear about your experience, i can assure you tho, that s5is is 1 sweet camera. i've had mine almost a year now and i've enjoyed using it whenever i can. i think i got mine when it was $ 339 at canadacomputers. it came with a free 1gb card which is not much. i got a 4gb sdhc card for it and wished i got the 8gb instead since i don't want to keep transfering pix over a lot.